How did mortgage broking become the dominant force it is today, and what can that journey teach brokers trying to build stronger businesses now? In this week's Business Accelerator – and the first episode in a new chapter for the series – Julian Barnes joins Jason Back to take stock of the broking industry's evolution, what has changed in the broker-client relationship, and why growth today demands far more than simply writing more volume. Drawing on Back's three decades across banking, brokerage leadership and business coaching, the pair unpack the patterns that still hold brokers back – from chasing loan numbers over profitability to building busy businesses without scalable foundations. As the podcast shifts towards the deeper mechanics of sustainable brokerage growth, this episode asks the most important question first: what does a successful brokerage actually look like?

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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