In this week's episode of Business Accelerator, Alex Whitlock and Jason Back examine the hidden cost of neglected business hygiene, from outdated branding and inactive social channels to inconsistent messaging across platforms. As consumer behaviour shifts from word-of-mouth discovery to word-of-mouth validation, they discuss why brokers are increasingly judged on what clients see online before making contact. Dormant LinkedIn profiles, stale websites, mismatched imagery, and fragmented branding can quietly erode trust, and you may never know you lost the deal. The episode outlines how to conduct a practical business hygiene audit, assess whether your digital presence builds confidence, and decide which platforms genuinely deserve your focus. Tune in to learn how tightening up the small details can protect credibility, support referrals, and ensure your business remains visible and relevant in 2026.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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