Show notes
Thanks to our partners Promotive, WickedFile, Maverick Shop Owners, and OverdryveWhat if the reason your car count is down has nothing to do with your marketing — and everything to do with your people? And if you don't know who your ideal customer actually is before you spend a single dollar on advertising, are you really marketing, or just hoping?Hunt Demarest sits down with Mike Delcruz, founder of Overdryve Marketing and a 15-year veteran of the automotive aftermarket. Mike's path through DemandForce, Kukui, and Vehlo gave him a front-row seat to what works across thousands of shops. In 2023 he launched Overdryve as a fractional CMO service for independent repair shops — and in under three years built an 11-person team.This episode covers the full marketing picture: building a customer avatar using USPS carrier routes and census data before a campaign launches, diagnosing whether a slow shop has a retention problem or an acquisition problem, and why the "$79 oil change" mentality is costing shops tens of thousands in lifetime revenue. Mike also pulls back the curtain on Overdrive.OS — their AI-powered platform that integrates with Tekmetric and sends real-time alerts when your lead count starts to slip — and gives a straight answer on the Google vs. AI question: 50/50 today, shifting hard toward AI over the next two to five years.Whether you're tired of panic-marketing every slow January, or you've never thought seriously about lifetime customer value, this conversation will change how you think about the front door of your business.What You'll Learn...(01:57) Throwing a Hail Mary: how Overdryve Marketing was born.(07:38) Why "I need more cars" is the wrong place to start.(09:00) USPS routes, DMV data, and census reports: know your customer before you spend a dollar.(11:20) The customers you haven't seen in 10 months — and why they're your lowest-hanging fruit.(20:34) Overdrive.OS: the AI tool catching campaign drops before they hurt you.(25:37) The "$79 oil change" customer who's actually worth $30,000.(30:34) $500, a slow calendar, and what to do next.(33:28) Google vs. AI: where to put your money now — and in five years.If you're ready to stop guessing on marketing, start spending smarter, and understand exactly what AI is about to do to the advertising landscape — this episode is essential listening.Thanks to our partner, PromotivePromotive has over 40 years of recruiting and automotive experience. If you need qualified technicians and service advisors and want to offload the heavy lifting, visit https://gopromotive.com/Thanks to our partner, WickedFileTurn chaos into clarity with WickedFile, the AI for auto repair shops. Transform invoices into insights, protect cash flow, and stop losing parts, cores, or credits to maximize your bottom line. visit https://info.wickedfile.com/Thanks to our partner, Maverick Shop OwnersYou're working on growing a more profitable shop - that's critical. That's exactly what the 24-video Blueprint course by Maverick Shop Owners addresses - customers, sales, profit, people, systems, and freedom. Get free access for our listeners only at https://maverickshopowners.com/blueprintThanks to our partner, OverdryveOverdryve is your AI-powered marketing operating system. It predicts slow weeks before they happen, automatically launches revenue-driving campaigns, tracks ROI down to the dollar, and optimizes performance in real time. Visit https://overdryvemarketing.com/Paar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online: www.paarmelis.comEmail Hunt: [email protected] Paar Melis @ 301-307-5413Download a Copy of My Books Here:Beyond the Bays: A Financial Playbook for Auto Repair Shop OwnersWrenches to Write-OffsYour Perfect Shop The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size.Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level.