EP 122 | How Interior Designers Earn and Keep Client Trust with Alex Gourlay

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Previously titled “EP 122 | Earning and Keeping a Client's Trust with Alex Gourlay” — renamed by the publisher on Aug 2, 2026

Business of Design® Podcast | Grow a Profitable Interior Design Business with Kimberley Seldon not yet transcribed

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Recorded22 Jul 2019

Publisherfeeds.soundcloud.com ↗

Handlerec:2704225

Show notes

Trust is the elusive ingredient that creates a strong bond between the design professional and his/her client. Clearly defined boundaries and impeccable integrity allow trust to grow as a project moves forward. In this episode we learn: - trust is earned in incremental steps, through integrity and clearly defined boundaries - systems create definable benchmarks by which everyone on a project can measure trustworthiness - building trust with your clients begins with your website - honoring all timelines—written and verbal is essential to building trust - make it easy for your clients to reach you - ask potential clients why they are renovating/decorating now to uncover the emotional reasons behind the project It’s time to take control of your business. Become a member of Business of Design®, today: https://businessofdesign.com/?ref=2&campaign=podcast

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