Episode 154 - From CSM Overload to Scaled Digital Success: How Bionic Advertising Systems Built a Game-Changing Customer Academy in Months

In this episode of the CELab podcast, host Dave Derington sits down with Casey Izzo from Bionic Advertising Systems to unpack an extraordinary journey of digital transformation. Learn how a small team turned their high-touch CSM-led software training into an accessible, scaled digital success experience. Casey shares her team's remarkable achievement of developing a comprehensive academy with nearly 100 videos in months, using innovative tools like Synthesia for AI-powered narration and strategic content design, Camtasia for editing, Wistia for hosting, and Gainsight to bring it all together. Even more, with such a small team they leveraged content creation expertise through Greenmusk to accelerate delivery. The result? Over 150 certifications issued, dramatically reduced training overhead, and a learning platform that serves both customers and industry professionals. Key Insights: How to Build an Enterprise-Level Academy with Limited Resources Leveraging AI and Smart Tools to Dramatically Reduce Training Time Transforming Customer Onboarding from Live Sessions to Strategic 30-Minute Meetings Creating a Learning Platform That Attracts Users Beyond Your Customer Base Practical Strategies for Making Complex Software Training Engaging and Accessible Whether you're a Customer Success leader, a Training Professional, or tech innovator, this episode offers a blueprint for scaling education without scaling complexity. Listen now and transform your approach to customer learning!

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