Coaching for Leaders

271: How to Increase Your Conversational Intelligence, with Judith Glaser

14 Nov 2016

Contributed by Lukas

Judith Glaser: Conversational Intelligence Judith Glaser is an Organizational Anthropologist. She is one of the most pioneering and innovative change...

270: Handling Intimidation, with Bonni Stachowiak

07 Nov 2016

Contributed by Lukas

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Busine...

269: How to Ask for Career Help, with Larry Braman

31 Oct 2016

Contributed by Lukas

Larry Braman: Career Consultant and Coach Larry Braman is the president of Global Career Consulting and Placement and the founder of Career Universit...

268: Ignite Change Through Storytelling, with Nancy Duarte and Patti Sanchez

24 Oct 2016

Contributed by Lukas

Nancy Duarte and Patti Sanchez: Ignite Nancy Duarte has created thousands of presentations for the world's top institutions, including Apple, Cisco, ...

267: The Way to Grow Your Leadership Career, with Ron Wallace

17 Oct 2016

Contributed by Lukas

Ron Wallace: Leadership Lessons From a UPS Driver Ron Wallace is the former president of UPS International. During his tenure, he was responsible for...

266: How to Lead a 100-Year Life, with Lynda Gratton

10 Oct 2016

Contributed by Lukas

Lynda Gratton: The 100-Year Life Lynda Gratton is a Professor of Management Practice at London Business School. She has been ranked in the top 15 on ...

265: How to Strike the Right Tone, with Bonni Stachowiak

03 Oct 2016

Contributed by Lukas

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Busine...

264: How to Get Into Leadership Flow, with Croft Edwards

25 Sep 2016

Contributed by Lukas

Croft Edwards: CROFT + Company Croft Edwards is a Master Certified Coach who has been serving an array of clients from energy and mining, to forestr...

263: How to Benefit From Conflict, with Susan Gerke

19 Sep 2016

Contributed by Lukas

Susan Gerke (web) is the president of Gerke Consulting & Development. She has worked with global teams and has certified facilitators around the world...

262: Negotiate As If Your Life Depended On It, with Chris Voss

12 Sep 2016

Contributed by Lukas

Chris Voss: Never Split the Difference Chris Voss is the Founder and CEO of the Black Swan Group and the author of Never Split The Difference: Negoti...

261: How to Balance Performance and People, with Bonni Stachowiak

05 Sep 2016

Contributed by Lukas

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Busine...

260: Detect and Eliminate Organizational Sabotage, with Bob Frisch and Cary Greene

29 Aug 2016

Contributed by Lukas

Bob Frisch and Cary Greene: Simple Sabotage For over 30 years, Bob Frisch has worked with Senior Executive Teams and Boards on their most vital strat...

259: How to Figure Out Your Career, with Scott Anthony Barlow

22 Aug 2016

Contributed by Lukas

Scott Anthony Barlow: Happen to Your Career Scott Anthony Barlow is the Founder of Happen to Your Career. He’s been featured on CNBC, Yahoo, Caree...

258: Leadership Without Command and Control, with Brian Robertson

15 Aug 2016

Contributed by Lukas

Brian Robertson: Holacracy Brian Robertson is the primary developer of Holacracy, which allows leaders to release the reins of personal power and per...

257: How to Manage Former Peers, with Tom Henschel

08 Aug 2016

Contributed by Lukas

Tom Henschel: The Look & Sound of Leadership Tom Henschel of Essential Communications grooms senior leaders and executive teams. An internationally r...

256: Beginning to Lead Other Leaders, with Bonni Stachowiak

01 Aug 2016

Contributed by Lukas

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Busine...

255: How Women Make Stronger, Smarter Choices, with Therese Huston

25 Jul 2016

Contributed by Lukas

Therese Huston: How Women Decide Therese Huston is looking to change the conversation about women as decision-makers. Her book, How Women Decide: Wha...

254: Use Power for Good and Not Evil, with Dacher Keltner

18 Jul 2016

Contributed by Lukas

Dacher Keltner: The Power Paradox Dacher shows us how to use power for good and the most important ways we can gain and lose influence. Quotes We n...

253: New Practices in Organizational Leadership, with David Burkus

11 Jul 2016

Contributed by Lukas

David Burkus: Under New Management David is the author of Under New Management: How Leading Organizations Are Upending Business as Usual*. In this co...

252: Aligning With Your Organization, with Bonni Stachowiak

04 Jul 2016

Contributed by Lukas

Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University,...

251: What to Do When Somebody Quits, with Molly Moseley

27 Jun 2016

Contributed by Lukas

Molly Moseley: LinkUp In this episode, Molly Moseley of LinkUp teaches us how to respond when somebody quits. Quotes When someone is approaching yo...

250: How to Master the Influencer Economy, with Ryan Williams

20 Jun 2016

Contributed by Lukas

Ryan Williams: The Influencer Economy On this episode, Ryan Williams, author of The Influencer Economy*, teaches us how to master the influencer econ...

249: How to Succeed with Leadership and Management, with John Kotter

13 Jun 2016

Contributed by Lukas

John Kotter: That’s Not How We Do It Here! On this episode, John Kotter, author of That's Now How We Do It Here!*, and many other bestselling books...

248: How to Integrate Teams, with Bonni Stachowiak

06 Jun 2016

Contributed by Lukas

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Busine...

247: Reduce Stress Through Meditation, with Chase Carey

30 May 2016

Contributed by Lukas

Chase Carey: Chasin' Meditation Chase Carey, author of Chasin' Meditation*, teaches us how to reduce stress using the practice of meditation. Quotes...

246: The Way to Conduct One-on-Ones, with Zvi Band

23 May 2016

Contributed by Lukas

Zvi Band: Contactually Zvi Band, CEO of Contactually shares how his organization conducts one-on-ones and how their strategy leads to results. Disc...

245: How to Engage With Humor, with David Nihill

16 May 2016

Contributed by Lukas

David Nihill: Do You Talk Funny? David Nihill, author of Do You Talk Funny?: 7 Comedy Habits to Become a Better (and Funnier) Public Speaker*, teache...

244: Improve Your Financial Intelligence, with Joe Knight

09 May 2016

Contributed by Lukas

Joe Knight: Financial Intelligence Joe Knight, co-author of Financial Intelligence*, teaches us how to improve our own financial intelligence, so we ...

243: Your Career Strategy, with Bonni Stachowiak

02 May 2016

Contributed by Lukas

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Busine...

242: How Twitter Can Help You Lead, with Joel Comm

25 Apr 2016

Contributed by Lukas

Joel Comm: Twitter Power 3.0 Joel Comm shares strategies from his book, Twitter Power 3.0: How to Dominate Your Market One Tweet at a Time*, to help...

241: The Way to Turn Followers Into Leaders, with David Marquet

18 Apr 2016

Contributed by Lukas

David Marquet: Turn the Ship Around! David Marquet, author of Turn the Ship Around!: A True Story of Turning Followers into Leaders*, is the former ...

240: How to Influence Many Stakeholders, with Andy Kaufman

11 Apr 2016

Contributed by Lukas

Andy Kaufman: People and Projects podcast Andy Kaufman is the host of the People and Projects podcast and an expert on project management. He joins m...

239: How to Handle the Problem Person, with Bonni Stachowiak

04 Apr 2016

Contributed by Lukas

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Busine...

238: How to Be a Non-Conformist, with Adam Grant

27 Mar 2016

Contributed by Lukas

Adam Grant: Originals Adam Grant, author of Originals: How Non-Conformists Move the World*, helps us examine what the research says on how people cre...

237: These Coaching Questions Get Results, with Michael Bungay Stanier

21 Mar 2016

Contributed by Lukas

Michael Bungay Stanier: The Coaching Habit Michael is the bestselling author of The Coaching Habit*. In this episode, he teaches us the key coaching ...

236: How to Master the Flow of Talent, with Sydney Finkelstein

14 Mar 2016

Contributed by Lukas

Sydney Finkelstein: Superbosses Sydney Finkelstein, author of Superbosses: How Exceptional Leaders Master the Flow of Talent*, shows us how leaders c...

235: How to Represent Your Experience, with Bonni Stachowiak

06 Mar 2016

Contributed by Lukas

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Busine...

234: Start Influencing Remote Teams, with Hassan Osman

29 Feb 2016

Contributed by Lukas

Hassan Osman: Influencing Virtual Teams Key Points To avoid the bystander effect: Use direct language Assign to individuals, not to groups ...

233: How to Make Deep Work Happen, with Cal Newport

22 Feb 2016

Contributed by Lukas

Cal Newport: Deep Work Cal Newport, author of Deep Work*, teaches us the rules for focused success in a distracted world. Key Points The Four Rules...

232: How to Tame Your Inner Critic, with Tara Mohr

15 Feb 2016

Contributed by Lukas

Tara Mohr: Playing Big Tara Mohr is an expert on women’s leadership and well-being. She is the author of Playing Big: Practical Wisdom for Women Wh...

231: Strategize Your Energy Use For Better Results, with Janine Lombardi

08 Feb 2016

Contributed by Lukas

Janine Lombardi: J9 Leading Solutions On this week’s episode, Janine Lombardi provides a framework for how we can all get better results through ef...

230: How to Get Teams to Stop Fighting, with Bonni Stachowiak

01 Feb 2016

Contributed by Lukas

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Busine...

229: Find Courage to Speak When It Matters Most, with Allan McDonald

25 Jan 2016

Contributed by Lukas

Allan McDonald: Truth, Lies, and O-Rings Allan J. McDonald retired as vice president and technical director for advanced technology programs at ATK T...

228: Practical Storytelling That Isn’t Awkward, with David Hutchens

18 Jan 2016

Contributed by Lukas

David Hutchens: Circle of the 9 Muses If you’ve found telling stories awkward in leadership, David Hutchens shows us how to leverage practical stor...

227: How Millennial Managers Can Overcome Wrong Perceptions, with Chip Espinoza

11 Jan 2016

Contributed by Lukas

Chip Espinoza: Millennials Who Manage Chip Espinoza shares wisdom from his new book, Millennials Who Manage: How to Overcome Workplace Perceptions. C...

226: How to Lead Training, Attitude, and Energy, with Bonni Stachowiak

04 Jan 2016

Contributed by Lukas

Bonni Stachowiak: Teaching in Higher Ed Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at ...

225: Discover Your True North, with Bill George

28 Dec 2015

Contributed by Lukas

Bill George: Discover Your True North On this episode, we learn how to discover your true north with Bill George, one of America’s most seasoned b...

224: How to Lead Through Uncertainty and Change, with Jacqueline Farrington

21 Dec 2015

Contributed by Lukas

Jacqueline Farrington: Executive Coach On this week’s show, Jacqueline Farrington teaches us how to lead through times of uncertainty and change. ...

223: Start With Why, with Simon Sinek

14 Dec 2015

Contributed by Lukas

Simon Sinek: Start with Why* and Leaders Eat Last* Questions from Mastermind members: How do you make these ideas part of the operating culture ...

222: How to Achieve What You Want

10 Dec 2015

Contributed by Lukas

My 2015 Goals Produce and launch the first Coaching for Leaders product or service. Achieved. Play 7 songs on the guitar. In progress. Free...

221: How to Build Your Leadership Confidence, with Bonni Stachowiak

07 Dec 2015

Contributed by Lukas

Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University,...

220: How to Find the Right Voice, with Laura Sicola

30 Nov 2015

Contributed by Lukas

Laura Sicola: Vocal Impact Productions Quotes In teaching, your best skill is flexibility. – Laura Sicola Most people are painfully oblivious ...

219: How to Steal the Show, with Michael Port

23 Nov 2015

Contributed by Lukas

Michael Port Author, Steal the Show* www.michaelport.com Reporter: “How can an actor run for president?” Ronald Reagan: “How can a preside...

218: Increase Your Personal Capacity, with Beth Buelow

16 Nov 2015

Contributed by Lukas

Beth Buelow: The Introvert Entrepreneur Beth Buelow, author of The Introvert Entrepreneur*, shows us how to expand into our capacity zone while still...

217: The Best Way to Make New Habits Reality, with Kendra Kinnison

09 Nov 2015

Contributed by Lukas

Kendra Kinnison kendrakinnison.com coach.me/kendra How to Get Yourself Unstuck: Lead yourself effectively (get your own ducks in a row) Bui...

216: How to Combat Repetitive Tasks, with Bonni Stachowiak

02 Nov 2015

Contributed by Lukas

Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University,...

215: How to Collaborate Across Organizations, with Kirsten Foot

26 Oct 2015

Contributed by Lukas

Kirsten Foot: Collaborating Against Human Trafficking “There are blindnesses that can only be smoothed out when leaders from one sector really ...

214: Stop Worrying and Start Living

19 Oct 2015

Contributed by Lukas

How to Stop Worrying and Start Living* by Dale Carnegie is a classic that can help almost immediately. I am an old man and have known a great many tr...

213: How to Translate Vision Into Results, with JV Crum III

12 Oct 2015

Contributed by Lukas

JV Crum III: Conscious Millionaire Author, Conscious Millionaire: Grow Your Business by Making a Difference Host, Conscious Millionaire Podcast ...

212: How to Maximize Standing Meetings, with Bonni Stachowiak

05 Oct 2015

Contributed by Lukas

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Busine...

211: How to Be Present and Productive, with Jeremie Kubicek

28 Sep 2015

Contributed by Lukas

Jeremie Kubicek 5 Gears: How to Be Present and Productive When There is Never Enough Time* Jeremie Kubicek is co-founder of GiANT Worldwide and th...

210: How to Tame Workplace Incivility, with Sharone Bar-David

21 Sep 2015

Contributed by Lukas

Sharone Bar-David (LinkedIn) Author, Trust Your Canary: Every Leader’s Guide to Taming Workplace Incivility* Six beliefs that cause many of us...

209: How to Get Value From Associations, with John Corcoran

14 Sep 2015

Contributed by Lukas

John Corcoran: How to Increase Your Income Today by Building Relationships with Influencers, Even if you Hate Networking Key Points Focus on the...

208: How to Motivate People, with Bonni Stachowiak

07 Sep 2015

Contributed by Lukas

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Busine...

207: How to Transform Your Limitations Into Advantages, with Mark Barden

31 Aug 2015

Contributed by Lukas

Mark Barden: A Beautiful Constraint Mark Barden is the author of A Beautiful Constraint: How To Transform Your Limitations Into Advantages, and Why I...

206: Five Steps to Conquer Overwhelm, with Michael Nichols

24 Aug 2015

Contributed by Lukas

Michael Nichols Author, Creating Your Business Vision Guidestone University Realizations Michael had after dealing with his own overwhelm: I ...

205: Ten Ways to Learn Faster, with Randy Willhite

17 Aug 2015

Contributed by Lukas

Randy Willhite: The Burbolators “If people have two weeks to practice, they do less in two weeks than they normally would have in one.” -Randy ...

204: Things Mentally Strong People Don’t Do, with Amy Morin

10 Aug 2015

Contributed by Lukas

Amy Morin Author, 13 Things Mentally Strong People Don't Do* Amy is a licensed clinical social worker, psychotherapist, and the author of the book...

203: Influence Without Authority, with Bonni Stachowiak

03 Aug 2015

Contributed by Lukas

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Busine...

202: Practical Action for Productivity, with Tim Stringer

20 Jul 2015

Contributed by Lukas

Tim Stringer Technically Simple Tim appeared on two past shows: Episode 151: How to Be More Productive Episode 183: Use Technology To Buil...

201: How Introverts Make Great Leaders, with Beth Buelow

13 Jul 2015

Contributed by Lukas

Beth Buelow (Facebook) Author, The Introvert Entrepreneur: Amplify Your Strengths and Create Success on Your Own Terms* Host, The Introvert Entrepre...

200: How to Plan Your Career, with Bonni Stachowiak

06 Jul 2015

Contributed by Lukas

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Busine...

199: Men and Women at Work, with Lori Ann Davis

29 Jun 2015

Contributed by Lukas

Lori Ann Davis Author, Unmasking Secrets to Unstoppable Relationships* Dave mentioned the podcast StartUp A few general patterns of both men an...

198: How to Know What to Ask, with Andrew Warner

22 Jun 2015

Contributed by Lukas

Andrew Warner Mixergy Andrew’s “shoved fact” technique: Listen carefully for the shoved fact that doesn’t otherwise belong in the con...

197: What This Show is About

15 Jun 2015

Contributed by Lukas

In this episode I respond to a question from Candice that helps me articulate what this show is about. I mentioned episode 186: How to Become a Cha...

196: The Way to Make New Behaviors Stick, with Marshall Goldsmith

08 Jun 2015

Contributed by Lukas

Marshall Goldsmith: Triggers Marshall says that a key factor is the environment around us in whether or not we are successful. Environmental triggers...

195: Handling Someone You Don’t Trust, with Bonni Stachowiak

01 Jun 2015

Contributed by Lukas

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Busine...

194: Business Results by Doing Our Greenest, with Christina Kull Martens

25 May 2015

Contributed by Lukas

Christina Kull Martens Author, Bring Your D.O.G. to Work: A (Green) Person’s Best Friend* Christina also appeared on episode 96: How To Get Buy-...

193: Five Ways to Be a Go-Giver, with Bob Burg

18 May 2015

Contributed by Lukas

Bob Burg Co-Author, The Go-Giver: A Little Story About a Powerful Business Idea* 1. The Law of Value You true worth is determined by how much mor...

192: How to Create Team Guidelines, with Susan Gerke

11 May 2015

Contributed by Lukas

Susan Gerke: GO Team Resources Susan Gerke has been the president of Gerke Consulting & Development. She has worked with global teams and has certifi...

191: Books and More Books, with Bonni Stachowiak

04 May 2015

Contributed by Lukas

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Busine...

190: How to Improve Your Coaching Skills, with Tom Henschel

27 Apr 2015

Contributed by Lukas

Tom Henschel Host, The Look & Sound of Leadership podcast and Executive Coach, Essential Communications When it’s a development issue (or a way o...

189: How to Stand Out, with Dorie Clark

20 Apr 2015

Contributed by Lukas

Dorie Clark Author, Stand Out* It’s getting harder and harder for an individual’s message to get out and be heard. How to stand out as a th...

188: The Art of Stage Presence, with James Whittaker

13 Apr 2015

Contributed by Lukas

James Whittaker Author, The Art of Stage Presence* “The audience will relate to your concept that you’re talking about much more than details....

187: Coaching, Accountability, and Wisdom, with Bonni Stachowiak

06 Apr 2015

Contributed by Lukas

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Busine...

186: How to Become a Champion, with Jeff Spencer

30 Mar 2015

Contributed by Lukas

Jeff Spencer, D.C. DrJeffSpencer.com Jeff noticed that the people who should have won didn’t often win. “The single most important factor i...

185: Establishing and Managing Your Online Reputation, with Kevin Pho

23 Mar 2015

Contributed by Lukas

Kevin Pho, M.D. (Twitter) (Facebook) Author, Establishing, Managing, and Protecting Your Online Reputation Social media is not a passing fad, but ...

184: Getting Things Done, with David Allen

16 Mar 2015

Contributed by Lukas

David Allen: Getting Things Done The Getting Things Done steps: Capture—collect what has your attention Clarify—process what it means ...

183: Use Technology to Build Relationships, with Tim Stringer

09 Mar 2015

Contributed by Lukas

Tim Stringer Technically Simple and Learn OmniFocus Connect in Person to Strengthen Relationships Tim mentioned the podcast Home Work, a sh...

182: Presentation Skills and Questions, with Bonni Stachowiak

02 Mar 2015

Contributed by Lukas

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Busine...

181: Create the Best Place to Work, with Ron Friedman

23 Feb 2015

Contributed by Lukas

Ron Friedman: The Best Place to Work Interviews are not the most effective way to select people, but if you need to do it: Standardize your qu...

180: Do This for a Productive Week

16 Feb 2015

Contributed by Lukas

Dave Stachowiak: Coaching for Leaders In the book Getting Things Done*, past guest David Allen first popularized the practice of a weekly review. In ...

179: How to Hire a Coach, with Marc Mawhinney

09 Feb 2015

Contributed by Lukas

Marc Mawhinney: Natural Born Coaches “Coaches are important because they are a second pair of eyes for your business.” -Marc Mawhinney Mark ...

178: How to Re-Enter the Corporate World, with Bonni Stachowiak

02 Feb 2015

Contributed by Lukas

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Busi...

177: How to Start a Conversation With Anyone, with Mark Sieverkropp

26 Jan 2015

Contributed by Lukas

Mark Sieverkropp: How to Start a Conversation With Anyone Mark and I were both featured by Forbes as 25 Professional Networking Experts to Watch in 2...

176: The Power of Project Leadership, with Susanne Madsen

19 Jan 2015

Contributed by Lukas

Susanne Madsen: The Power of Project Leadership Susanne Madsen is an internationally recognized project leadership coach, trainer, speaker and consul...

175: How to Know When to Move On

12 Jan 2015

Contributed by Lukas

You’ve been in the job for awhile. You’re maybe not feeling that same sense of motivation or fulfillment that you once did. How do you know when t...

174: Leadership Resources and Listener Questions, with Bonni Stachowiak

05 Jan 2015

Contributed by Lukas

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Busi...

173: Five Steps to a Better Meeting, with Donna Schilder

29 Dec 2014

Contributed by Lukas

Donna Schilder We've all seen bad meeting behavior, but do you know what to do? Donna Schilder shares five power steps for leaders and facilitators...

172: How to Handle Workplace Bullying, with Jill Morgenthaler

22 Dec 2014

Contributed by Lukas

Jill Morgenthaler: The Courage to Take Command “I’m not going to change the culture, but I can adjust the behavior.” -Jill Morgenthaler ...