1.30 - Introduction and importance of emotional intelligence.12.30 - Key communication skills for optimal relationships.23.30 - Overcompensation by talking too much.28.15 - Mentors and communication courses.33.00 - Appreciating and valuing patients who put their care in your hands.42.45 - What it looks like to have a 10/10 practice.51.00 - How to set up a system in Level Up.55.15 - Over-dependence on key staff members.1.02.15 - Managing staff - check-ins and asking for feedback.https://www.commhealth.com.au/bloghttps://levelup.dental/https://principle.dental/https://www.amazon.com.au/Checklist-Manifesto-How-Things-Right/dp/0312430000As we talked about in this episode - if you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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