#044 — What is conflict and how to deal with it

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Communication made simple, with José Mota not yet transcribed

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Recorded07 Dec 2023

Publisheranchor.fm ↗

Handlerec:5197927

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Knowing the reasons why certain people take certain positions breaks barriers of potential conflict and increases the quality of collaboration, from coworkers and teams to the tougher stakeholders like customers, clients and directors. Let's explore the topic in three segments: what is conflict, its five levels, how to resolve it, and some practical examples. Understand the Thomas-Kilmann conflict resolution model: https://www.mtdtraining.com/blog/thomas-kilmann-conflict-management-model.htm

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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