In this episode of The Compassionate Accountability Podcast®, Dr Nate Regier sits down with Kristy Westphal Thomas, Training and Development Manager at Western Carolina University, to explore how one organization is transforming communication, rebuilding trust, and creating a culture people want to be part of. Supporting over 1,600 faculty and staff, Kristy shares what she consistently sees as the root of workplace challenges: communication breakdowns that lead to drama, fractured relationships, and lost trust. But it doesn't have to stay that way. Through Compassionate Accountability, Kristy is helping individuals and teams shift how they approach conflict, moving from avoidance and frustration to confidence, clarity, and connection. In this episode, you'll learn: Why poor communication so often leads to workplace drama The real cost of conflict when trust breaks down How to move through conflict without damaging relationships What creates those "lightbulb moments" in teams The role leadership plays in shaping culture from the top down Why conflict isn't the problem, and how to work with it effectively Kristy also shares her own journey, from learning these tools to leading culture change, and the impact it's had across her organization. Rapid fire reflections include: What is the most common "aha" moment that you get from people that you're training and working with? What is something important you've learned about yourself in this whole journey? If you've ever felt stuck navigating tension, avoiding difficult conversations, or watching team dynamics suffer, this episode offers a practical and hopeful perspective. Listen, reflect, and learn what's possible when conflict becomes a catalyst instead of collateral damage. Subscribe for more real client transformation stories Visit www.nextelement.com to learn more about Compassionate Accountability Share this episode with a leader who's in the thick of it Get our award winning book Compassionate Accountability: How leaders build connection and get results: https://www.next-element.com/publications/books/ Conflict is inevitable. Drama is optional. What do you choose? Mentioned in this episode: Compassionate Accountability Framework Learn more about the model transforming leadership, communication, and workplace culture: https://www.next-element.com/compassionate-accountability Next Element Consulting Explore training, certification, and organisational transformation programmes: https://www.next-element.com Compassionate Accountability Certification Programme For leaders, coaches, and organisations wanting to implement the model: https://www.next-element.com/certification About Nate Regier Speaker, author, and creator of Compassionate Accountability: https://www.next-element.com/about-nate-regier Western Carolina University Learn more about WCU, the organisation featured in this transformation story: https://www.wcu.edu Connect with Kristi Westphal Thomas https://www.linkedin.com/in/kristi-westphal-thomas-m-ed-2423a05a/ Watch the full video version of this episode https://youtu.be/S3h53tZ868Y?si=8LFOKNzCw8vZT4lI The Compassionate Accountability Podcast is produced in partnership with Flo Right Business Solutions™.

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