The forgotten Customer Service Employee

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Recorded15 Feb 2021

Publisherrss.libsyn.com ↗

Handlerec:8474337

Show notes

In this episode, Amas and Bob discuss the following: - Most of the money and energy is around technology, processes and not the employee, is that a mistake? - The trickle up theory - What's the most important metric to watch in a contact center To learn more about Amas, Bob and The Contact Center Show, go to: www.contactcenter.tv

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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