Vicki and Wilma Schroeder discuss a new CTRI workshop, De-escalating Potentially Violent Situations for Health Care Workers. They review de-escalation as primarily verbal intervention aimed at calming escalation before it becomes physical, and note violence in health care has increased dramatically since the pandemic. Wilma outlines challenges specific to health care, including patients arriving with already elevated stress baselines (especially in emergency rooms), family distress, system and environmental “enablers”, and cognitive impairment factors such as dementia, ICU psychosis, or substance effects. For more resources in the areas of trauma, mental health, counselling skills, and violence prevention visit ctrinstitute.com

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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