The most common problem I hear from CS leaders is that their CSMs build strong relationships at the user and champion level, but weak or nonexistent relationships with the people who actually decide whether to renew, expand, or cut. And by the time the renewal comes up, the CSM is trying to build trust and prove value at the same time, in a compressed window, under commercial pressure. In this episode, we break down how to build a real relationship with the decision-maker deliberately, from the moment the account lands through every quarter after that.___CS Leaders: Ready to scale with clarity and impact?Join the VIP Waitlist for Lead2Scale [L2S]: The CS Leadership Program. A 12-week live cohort where CS leaders develop the systems, credibility, and executive presence to lead across all four pillars. Get first access to limited spots and $505 off the regular price ($995 instead of $1,500).🔗 Join now: https://csrevspeak.com/waitlistWays I Can Help You Level Up Customer Success:Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here.1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call.For more information, visit my website: Explore more resources and insights. CS RevSpeakLet's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn.Until next time, keep driving success and speaking the language of revenue!

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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