CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader

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Welcome to CS RevSpeak, the podcast dedicated to Customer Success Leaders who are at the forefront of driving revenue growth. Hosted by Angeline, an experienced...

Business 58 recordings 2024 → today Every two weeks updated 11 days ago
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The Five Directions Every Great CS Leader Leads In Angeline Gavino · contributed by Lukas · 11 days ago
The Customer Success Playbook for Building the Relationship with the Decision-Maker Angeline Gavino · contributed by Lukas · 25 days ago
Why Your CS Team Needs Veto Power And How to Earn It Angeline Gavino · contributed by Lukas · Aug 17
From Coordinators to Trusted Advisors: How to Coach Your CSMs Through This Shift Angeline Gavino · contributed by Lukas · Aug 3
AI for CS Leaders Spotlight: Dee Kachra on Strategy Over Tool Angeline Gavino · contributed by Lukas · Jul 23
AI for CS Leaders Spotlight: Beth Huckerby's Take: AI Won't Replace CS. It Creates Space to Think. Angeline Gavino · contributed by Lukas · Jul 21
AI for CS Leaders Spotlight: Suzanne Hitcho on Building an AI Operating Model for the Whole Business Angeline Gavino · contributed by Lukas · Jul 17
The CS Leader's Guide to Designing Compensation Plans That Scale Angeline Gavino · contributed by Lukas · Jul 6
How Consumption-Based Pricing Changes Everything About Customer Success Angeline Gavino · contributed by Lukas · Jun 22
What to Protect, What to Delegate, and What to Let Go Of as a CS Leader Angeline Gavino · contributed by Lukas · Jun 9
How to Coach Your CSMs to Say No Without Losing the Customer Relationship Angeline Gavino · contributed by Lukas · May 25
How to Manage Up When Your Leadership Doesn't Understand What Customer Success Does Angeline Gavino · contributed by Lukas · May 11
How to Coach Your Customer Success Team to Manage Their Book of Business With Intention Angeline Gavino · contributed by Lukas · Apr 27
Coaching Spotlight: Structure, Strategy, and Scale with Senior Client Director Deepa Jain Angeline Gavino · contributed by Lukas · Apr 20
Playbook Teardown: Success Planning Angeline Gavino · contributed by Lukas · Apr 13
The Client Win-Back Playbook: How to Re-Engage Churned Customers and Win Them Back Angeline Gavino · contributed by Lukas · Mar 30
How To Get Promoted From CSM to Customer Success Team Lead Angeline Gavino · contributed by Lukas · Mar 16
Lead2Scale Spotlight: Building Customer Success From Scratch at a Startup Angeline Gavino · contributed by Lukas · Mar 4
How Customer Success Applies to Service Companies (Not Just SaaS) Angeline Gavino · contributed by Lukas · Mar 2
One-Slide Value Review Q&A: How To Turn Your Slide Into Real Exec Conversations Angeline Gavino · contributed by Lukas · Feb 16
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Hosts

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Angeline Gavino

Named across every episode — search speaker:"Angeline Gavino" anywhere.

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2 episodes · last 30 days

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Episodes per week over the last six months.

About

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Welcome to CS RevSpeak, the podcast dedicated to Customer Success Leaders who are at the forefront of driving revenue growth. Hosted by Angeline, an experienced CS leader and founder of CS RevSpeak, this podcast is your go-to resource for actionable strategies, practical tips, and expert insights for confidently leading revenue-driven CS teams.Join us as we explore the evolving role of Customer Su...

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