How Culture Can Influence Customer Experience with Dave Ulrich

Dave Ulrich is ranked #1 management guru by Business Week, named one of the Top 10 Creative People in Business by Fast Company, a Top 5 Executive Coach by Forbes, and consistently featured on the Thinkers50 list of the world’s most influential business thinkers. Dave has written over 30 books, shaped the field of HR as we know it, and continues to inspire with his unwavering passion for ideas with impact.In this episode, Subbu and Dave discuss Dave's illustrious career spanning over 4 decades, how he keeps going even today, the evolving definition of culture, how culture impacts customer value, the importance of hope, and a whole lot more.Key topics discussed:How Dave got interested in the field of organizational behavior and theoryDave's OCD - Organization Compulsive BehaviorWhat keeps Dave going even todayWhy does culture matter?How the definition of culture has evolved over the yearsA bold new definition of cultureWhy culture transformation efforts may failRituals turn personal habits into realized values and guiding principlesWhen rituals can become powerful in an organizational contextA lesson from Dave's mentor: the late CK PrahladEmployee experience v/s team performanceThe need to look seriously at mental health in a work settingThe 5 waves of employee experienceHR is on the cusp of transformation, thanks to AIWord-ball game!The future of work and the emphasis on cultureHow stay relevant in the world of AIHonoring Dave's legacy

There are no comments yet.

Please log in to write the first comment.