A Customer by Any Other Name

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded20 Aug 2009

Publisherfeed.podbean.com ↗

Handlerec:15197574

Show notes

Dr. Michelli discusses a fairly arbitrary distinction between customers and employees which is maintained by many business leaders. He challenges the conventional wisdom of that distinction.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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