Better Than Normal - The Entrepreneurial New Days

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded06 Aug 2020

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Handlerec:15197234

Show notes

Have you ever wanted to have a business do-over? In golf, we call it a mulligan. It's when you are forgiven your first shot and allowed to take another because, let's just say, the first ball didn't go where you intended. Guess what? COVID-19 has hit the GIANT reset mulligan button for every business. If pre-pandemic, you had cumbersome processes, now is the time to shed them and act like a start-up. If you didn't invest enough in contactless processes, you have a great chance to fix that now. Let's assume you didn't solicit customer feedback regularly and deploy it effectively? Fear not, you are living in the "Better New Days."

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