Creating Memories Through Experiential Branding

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded11 Sep 2025

Publisherfeed.podbean.com ↗

Handlerec:15196980

Show notes

In this episode, Dr. Joseph Michelli discusses how experiential branding builds customer loyalty beyond the conventional metrics of product and price. He highlights strategies such as incorporating surprises, engaging the senses, leveraging storytelling, encouraging participation, and transforming transactions into memorable moments. Michelli asserts that memorable experiences forge emotional connections, making memories the true currency of customer loyalty. Listeners can access a detailed infographic based on this podcast from Joseph's website. Those who want to speak to Joseph are encouraged to contact him directly. If you find value in this podcast, please like, rate, comment, share, or subscribe!

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