How to Choose a Customer Loyalty Metric (CSAT, NPS, CES)

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded07 Oct 2010

Publisherfeed.podbean.com ↗

Handlerec:15197538

Show notes

Dr. Michelli analyzes the power of three key customer metrics when it comes to predicting loyalty. He also assists you explore how each metric can be used in your business.

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