Join the Convenience Revolution - How to be Easier to do Business With

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded06 Oct 2022

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Show notes

Starbucks has shifted its experience focus from "community" to "convenience." Dr. Michelli offers six steps for making a similar shift.

“What did the council decide on item 42?” — answered with the speaker and the moment.