Not All Customers are Jolly but Service Professionals SHOULD BE | 7 Tips for Managing Customer Complaints and Stress This Holiday Season

episode

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

▲ 0

Transcript

This episode hasn't been transcribed yet Upvotes decide what gets transcribed next — 0 so far. Sign in to upvote

Related

recent transcribed audio

Press Pass | Campanile & Udinski on Readiness for Patriots, Executing on All Phases 20 min · 24 Sep 2026 · The Jacksonville Jaguars Official Podcast Network

5 On It & previewing Cubs-Marlins series finale (Hour 3) 29 min · 24 Sep 2026 · Rahimi & Grote Show

Full Show — September 24, 2026 1h 52m · 24 Sep 2026 · Rahimi & Grote Show

#3554 Next Gen NYC S2E014 Part Two: Secret Tingles with Kara Berry 44 min · 24 Sep 2026 · Watch What Crappens

The truth about the couch 12 min · 24 Sep 2026 · Story time with Philip and Mommy!

#3553 Next Gen NYC S2E014 Part One: Secret Tingles with Kara Berry 51 min · 24 Sep 2026 · Watch What Crappens

Report any issue

Source

Recorded12 Dec 2019

Publisherfeed.podbean.com ↗

Handlerec:15197267

Show notes

The holiday season may bring out the best in humanity, but holiday shopping can also bring out the worst. We’ve all seen the “Black Friday Brawls” as shoppers play tug-of-war with the last doorbuster sale item and we've heard of “Cyber Grinches” who gobble up online deals for high-demand items only to resell them when scarcity drives up the price. No matter your business, people can become – let’s call it - frayed this time of year. So, here are a few tips I’ve shared across the years to help people work through a service challenge or customer complaint. I hope you find value in them as you seek to make this a peaceful and profitable holiday season.

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Sign in