PODCAST: Behavior vs. Score - How to Track What Actually Matters

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded07 Jul 2022

Publisherfeed.podbean.com ↗

Handlerec:15197139

Show notes

Are tracking customer input that leads to behavioral improvement? Dr. Michelli outlines key sources of customer feedback and how to leverage them for customer experience success.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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