PODCAST - Moments of Truth: How to Master What Actually Matters to Customers

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded15 Mar 2022

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Show notes

In this week's podcast, Dr. Michelli defines Moments that Matter Most and how the concept applies to driving belonging.

“What did the council decide on item 42?” — answered with the speaker and the moment.