PODCAST: Why Send Customers Away - The Art of Building Trust and Loyalty

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded25 Aug 2022

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Show notes

When is it a good idea to send a customer to a competitor? Dr. Michelli offers guidance on when and how to "send customers away."

“What did the council decide on item 42?” — answered with the speaker and the moment.