Unforgettable Experiences: Poignant Lessons on Authentic Care

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded25 May 2023

Publisherfeed.podbean.com ↗

Handlerec:15197095

Show notes

In this week's podcast, Dr. Michelli highlights the Ritz-Carlton Hotel Company's commitment to outstanding customer service and unforgettable experiences. You'll hear a heartwarming example of how the Ritz-Carlton team went above and beyond to create an unforgettable experience for 13-year-old Natalie, who was battling cancer. Moreover, you'll experience the importance of actively listening to customers to uncover ways to create unforgettable experiences, take initiative and collaborate in the service of others, personalize experiences to suit individual needs and preferences, and not wait to make a difference for someone.

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