Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

podcast

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-...

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The Art of Listening: Elevating Customer and Employee Experiences contributed by Lukas · May 22, 2025
Reimagining Empowerment: How Amazon One Medical Designs for Employees AND Customers contributed by Lukas · May 15, 2025
Why Amazon One Medical Shows Us That All Business Is Personal contributed by Lukas · May 8, 2025
Designing for Moments That Matter: What Amazon One Medical Teaches Us About Human-Centered Design contributed by Lukas · May 1, 2025
When Things Go Wrong: Winning Customer Loyalty Through Service Recovery contributed by Lukas · Apr 24, 2025
Tax Day: A Day of Deadlines, Integrity, and Growth contributed by Lukas · Apr 17, 2025
Mapping the Moments That Matter in Customer Journeys contributed by Lukas · Apr 10, 2025
The Power of Storytelling in Building Brand Loyalty contributed by Lukas · Apr 3, 2025
Building a Culture of Innovation Through Empowerment contributed by Lukas · Mar 27, 2025
The Role of Emotional Intelligence in Exceptional Leadership contributed by Lukas · Mar 20, 2025
The Long Game: Building Sustainable Customer Loyalty contributed by Lukas · Mar 13, 2025
Empathy: The Heart of Exceptional Leadership contributed by Lukas · Mar 6, 2025
Building Loyalty Beyond Transactions: The Power of Shared Values contributed by Lukas · Feb 27, 2025
How AI Enhances Customer Experience Without Losing the Human Touch contributed by Lukas · Feb 20, 2025
Navigating the Talent War: How to Attract Top Talent in a Competitive Landscape contributed by Lukas · Feb 13, 2025
The Role of Emotional Intelligence in Leadership contributed by Lukas · Feb 6, 2025
Sustainable Growth: Balancing Expansion and Excellence contributed by Lukas · Jan 30, 2025
The Loyalty Equation: How to Turn Transactions Into Advocacy contributed by Lukas · Jan 23, 2025
The AI Advantage in Customer Experience: Balancing Automation and Empathy contributed by Lukas · Jan 16, 2025
Customer Experience Predictions for 2025: Insights from the Field contributed by Lukas · Jan 9, 2025
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop prese...

Dr. Joseph A. Michelli drjosephm.podbean.com RSS Apple