Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

podcast

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-...

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Merry Christmas and Prosperous 2025! contributed by Lukas · Dec 19, 2024
Wrapping Up the Year Strong: Strategies for Thriving During the Holiday Season contributed by Lukas · Dec 12, 2024
Thriving Through the Holiday Rush: Seven Key Behaviors for Exceptional Experiences contributed by Lukas · Dec 5, 2024
Put Simply - Authentic Gratitude Matters! contributed by Lukas · Nov 28, 2024
Elevating Employee Wellbeing: The Key to Workplace Success contributed by Lukas · Nov 21, 2024
The Power of Product Knowledge: Mastering the Basics contributed by Lukas · Nov 14, 2024
Tis the Season: Scaling-up for Consistently Memorable Holiday Experiences contributed by Lukas · Nov 7, 2024
Transforming Service into Experience: The Power of Personal Connection contributed by Lukas · Oct 31, 2024
The Truth About Customer Experience: It’s the Journey, Not Just the Touchpoints contributed by Lukas · Oct 24, 2024
It's Not Just Who You Know: Building Deeper Connections for Success contributed by Lukas · Oct 17, 2024
The Success of Your Business Depends on a Single Question: How Do You Respond? contributed by Lukas · Oct 10, 2024
Customer Experience (CX) Day - Celebrating the Power of Partnership contributed by Lukas · Oct 3, 2024
Are you a Lovemark? The Journey to Becoming a Beloved Brand contributed by Lukas · Sep 26, 2024
Defying Expectations - The Power of Vision, Purpose, and Dedication contributed by Lukas · Sep 19, 2024
Your Customers Are Changing Fast, Are You? contributed by Lukas · Sep 12, 2024
Artificial Intelligence is NOT a Customer Experience Panacea: Beware the Privacy and Operational Pitfalls contributed by Lukas · Sep 5, 2024
Birds of Different Feathers SHOULD Flock Together: The Power of Strategic Partnerships for Sustainable Growth contributed by Lukas · Aug 29, 2024
Where is Your Customer Experience Going?: Enhancing Customer Engagement through Journey Mapping contributed by Lukas · Aug 22, 2024
Valued but Not Equal - A Case for Customer Segmentation contributed by Lukas · Aug 15, 2024
Walking Your Talk: Cultivating Authentic Customer Service (Part 2 of 2) contributed by Lukas · Aug 8, 2024
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop prese...

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