Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

podcast

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-...

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Walking Your Talk: Cultivating Authentic Customer Service (Part 1 of 2) contributed by Lukas · Aug 1, 2024
Owning Peace of Mind - Everyone is Responsible for Customer Calm (Part 2 of 2) contributed by Lukas · Jul 25, 2024
Owning Peace of Mind - Everyone is Responsible for Customer Calm (Part 1 of 2) contributed by Lukas · Jul 18, 2024
Autonomy and Guidelines - The Art of Front-Line Empowerment contributed by Lukas · Jul 11, 2024
Lovemark? Infusing your brand with Mystery, Sensuality and Intimacy contributed by Lukas · Jun 27, 2024
Southwest Airlines' Transformative Customer Experience Differentiation: Insights from Bill Tierney VP of Customer & Digital Experience contributed by Lukas · Jun 18, 2024
Strengthening Teams Through Recognition contributed by Lukas · Jun 13, 2024
Navigating Challenges: Lessons from Starbucks' Recent Performance Miss contributed by Lukas · Jun 6, 2024
The Art of pARTnership: Maximizing Win/Wins contributed by Lukas · May 30, 2024
It's Not a Sprint - It's a Marathon: Balancing/Strengthening/Resting for Peak Performance contributed by Lukas · May 23, 2024
It Isn't "Small" Talk - How to Build Rapport with Customers and Team Members contributed by Lukas · May 16, 2024
Turning Customer Disappointments into Delight: Tips for Business Leaders contributed by Lukas · May 9, 2024
Driving Customer Loyalty by Zigging When Others Zag contributed by Lukas · May 2, 2024
Cultivating a Winning Company Culture: Lessons from an Australian Trailblazer contributed by Lukas · Apr 25, 2024
Scaling Your Business with Customer Magic - Part 2 contributed by Lukas · Apr 18, 2024
Scaling Your Business with Customer Magic - Part 1 contributed by Lukas · Apr 11, 2024
The Magic of Customer -Centricity: Unveiling the Secrets of a Transformative Underdog contributed by Lukas · Apr 4, 2024
Navigating Growth and Innovation: Insights for Your Business contributed by Lukas · Mar 28, 2024
Injecting Fun into Your Business Culture: A Lesson from Zappos contributed by Lukas · Mar 21, 2024
Elevating Customer Service: A Guide for Business Leaders & Managers contributed by Lukas · Mar 14, 2024
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop prese...

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