The next gen banking experience part 2 (RBR BT20)

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Recorded20 Nov 2020

Publisherfeed.podbean.com ↗

Handlerec:15647765

Show notes

We talk about the true omnichannel experience, and putting a friendly face on virtual customer service with existing technologies. 01:00 - Bad CX stories | 05:30 - New channels being adopted | 07:40 - Banking CX for the elderly | 12:21 - Identifying customer channel preferences | 15:10 - Putting a friendly face on your CX | 18:00 - Implementing a more personal experience | 23:13 - RBR Branch transformation 2020

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