Gartner says site reliability engineering (SRE) enables organizations to fulfil their reliability needs at scale to support the demands of digital business. Site reliability engineering (SRE) promises methods to improve resiliency in organizations while they pursue agility in digital transformation. In this episode of PodChats for FutureCIO, Wes Hummel, Vice President of Site Reliability and Cloud Engineering at PayPal sheds light on the value of SRE in cloud-first business operations.Questions covered include:1. Site Reliability Engineering – what is it and why is it important in the context of today’s multi, hybrid cloud environments?a. Your current role is VP of site reliability and cloud engineering at PayPal. What does this role mean (as viewed from PayPal, its partners and customers)?b. SRE sounds likes a stressful role. How do you minimise undue stress in the role?2. Today we see the convergence of on-prem, private, public, hybrid multi-cloud including edge.a. How do you design and sustain an architecture that delivers the reliability of on-prem, the performance of edge, and the availability of cloud?b. Given that PayPal outsources its compute needs to multiple cloud service providers, how do you ensure that the cloud service providers meet their SLA obligations to PayPal. And how does PayPal ensure resilience in the face of unrelenting disruptions?c. M&A is a common strategy for businesses, including PayPal. What are the challenges companies will face as they integrate the disparate IT infrastructure including applications, and what is the role of the SRE in these scenarios?3. As organisations continue to move critical business applications to the cloud, what is your recommendation to businesses’ IT teams and CIOs to ensure they minimise third-party-originated disruptions that may impact their brand?4. What are the tools of the trade for an SRE and do you see emerging technologies like AI as relevant in the performance of the function particularly in a multi-cloud environment?5. Any learnings from the COVID-19 pandemic as viewed from the perspective of the SRE function?

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