569. Day 10: Mastering the Phones with the 3 E’s — Energy, Empathy, Edification

In today's episode, Dr. Killeen shines a light on one of the most important (and often overlooked) systems in your office — how the phones are answered. Discover the 3 E’s of great phone calls and why consistency here sets the tone for every patient’s experience. With a simple script and a focus on warmth, understanding, and team-building, you’ll turn every call into a confidence-builder for your practice.

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