569. Day 10: Mastering the Phones with the 3 E’s — Energy, Empathy, Edification

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Recorded25 Apr 2025

Publisheranchor.fm ↗

Handlerec:9284156

Show notes

In today's episode, Dr. Killeen shines a light on one of the most important (and often overlooked) systems in your office — how the phones are answered. Discover the 3 E’s of great phone calls and why consistency here sets the tone for every patient’s experience. With a simple script and a focus on warmth, understanding, and team-building, you’ll turn every call into a confidence-builder for your practice.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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