Defining Hospitality
Episodes
Having an Open Heart Posture - Aaron Anderson - Episode # 031
15 Dec 2021
Contributed by Lukas
A former firefighter now turned hotelier, today’s guest talks about how his experiences with his grandma’s hostel has influenced his view on hospi...
Building for Sustainability - JoAnna Abrams - Episode # 030
10 Dec 2021
Contributed by Lukas
Creating a sustainable environment in hospitality and all aspects of life is incredibly important; it allows us to live healthier lives and give back ...
Creating Beautiful Experiences - Sarah Klymson - Episode # 029
08 Dec 2021
Contributed by Lukas
Today’s guest started her career in hospitality in a very unusual place; McDonald’s! She focused on how architecture and design could connect with...
The Power of Gratitude - Keith Roberts - Episode # 028
03 Dec 2021
Contributed by Lukas
Improving your life can seem like an incredibly daunting task, but if you just take some simple steps in doing so, you can accomplish anything. Keith ...
The Hospitality Gene - Harsha L’Acqua - Episode # 027
01 Dec 2021
Contributed by Lukas
Harsha L’Acqua, Founder of Saira Hospitality, wants others to develop the “hospitality gene” for others. She has created a unique business to he...
Designing for the Silver Lining - Lionel Ohayon - Episode # 026
24 Nov 2021
Contributed by Lukas
Lionel Ohayon, Founder and CEO of ICRAVE Design, lives by the philosophy of “when one door closes, another door opens.” He has created groundbreak...
Putting Energy into Hospitality - Natalya Berdikyan - Episode # 025
19 Nov 2021
Contributed by Lukas
The most valuable asset anyone has is time, but you also need the energy to use that time. Today’s guest learned this after feeling burnt out after ...
Hospitality is a Feeling - Damon Lawrence - Episode # 024
17 Nov 2021
Contributed by Lukas
The hospitality industry is incredibly diverse as a whole, but not when it comes to the higher up positions. That’s what today’s guest wants to ch...
Building a Community - Jason Caldwell - Episode # 023
12 Nov 2021
Contributed by Lukas
Jason Caldwell is the definition of an adventurer. He’s rowed across the Atlantic ocean twice, setting a world record on one run, and the Pacific Oc...
The Glue That Bonds Us - Stacy Shoemaker Rauen - Episode # 022
10 Nov 2021
Contributed by Lukas
Stacy Shoemaker Rauen advocates that great hospitality isn’t just about great design, it’s also a necessity for our overall well-being. By designi...
The Book of Hospitality - Brigette Breitenbach - Episode # 021
05 Nov 2021
Contributed by Lukas
Being a hotelier wasn’t always the goal for Brigette Breitenbach. Back in 2006, one of her clients came to her and asked if she could do some brandi...
Growing the Community - Nina Grondin - Episode # 020
03 Nov 2021
Contributed by Lukas
Creating a welcoming environment in a hotel or bar is a purposeful endeavor. Nina Grondin, Founder and Partner of Curioso, has created a collective wh...
Hospitality and Psychology - Dr. Chloe Carmichael - Episode # 019
29 Oct 2021
Contributed by Lukas
Dr. Chloe Carmichael is a world renowned psychologist, entrepreneur, and public speaker. She is also the author of “Nervous Energy - Harness the Pow...
Inclusivity; The Backbone of Hospitality - Kraig Kalashian - Episode # 018
27 Oct 2021
Contributed by Lukas
Kraig Kalashian is the owner of KKAD, Pocono Modern, and Westmore Hotels and Restaurants, which includes Pren Kitchen. After spending years playing ...
Life is a Journey, not a Destination - Arnie Malham - Episode # 017
22 Oct 2021
Contributed by Lukas
Arnie Malham is the founder of a number of different companies and organizations, including BetterBookClub.com. He’s also the author of “Worth Doi...
Experiential and Educational Travel - Joseph Diaz - Episode # 016
20 Oct 2021
Contributed by Lukas
When it comes to life changing events, there is nothing quite like travel. Joseph Diaz is the co-founder of AFAR Media, and he has taken it upon himse...
The Portable Hospitality Solution - Michael Bedner - Episode #015
15 Oct 2021
Contributed by Lukas
Today’s guest has a unique business and with that brings his positive attitude about life and hospitality to everything he does. Dan is joined by Mi...
Japanese Culture is a Mentality - Andrew Benioff - Episode #014
13 Oct 2021
Contributed by Lukas
Today’s guest spent time working in Japan and brings his cultured view to hospitality. Andrew Benioff is the Founder and Managing Partner of the Lle...
The Industry That Never Sleeps - Marquise Stillwell - Episode #013
08 Oct 2021
Contributed by Lukas
How do you feel when you first step into a hotel or a restaurant? The excitement in the air, the feeling that you have found some place that is truly ...
Hospitality and Journalism - Cameron Sperance - Episode # 012
06 Oct 2021
Contributed by Lukas
The hospitality industry has roots in all sorts of other lines of work, even in journalism. Dan is joined by the author of the Moon Boston Travel gui...
Designing for the Next Generation - Glen Coben and Maya Coben - Episode #011
01 Oct 2021
Contributed by Lukas
When you design your space, are you thinking about the next generation? In this week’s episode, Dan Ryan is joined by Glen Coben, President of Glen ...
Traveling Solves Everything - Margaret McMahon - Episode #010
29 Sep 2021
Contributed by Lukas
For the last year and a half, people have holed up in their rooms, unable to go anywhere. Now more than ever is when people are craving the need to ex...
The Bright Side of Life - Glenn Haussman - Episode #009
24 Sep 2021
Contributed by Lukas
Having a positive outlook on life is the key to success. Dan is joined by industry thought leader, former adjunct at NYU and host of the “No Vacanc...
Concierges Are The Original Influencers - Sarah Dandashy - Episode #008
22 Sep 2021
Contributed by Lukas
How do you stay positive when you’re emotionally drained?Sarah Dandashy of AskAConcierge likes to remember that every guest interaction is a chance ...
Black Capes & The Anti-Architect - Christian Giordano - Episode #007
15 Sep 2021
Contributed by Lukas
How do you handle unhappy clients? Christian Giordano, President and co-owner of Mancini Duffy, approaches any situation by thinking about what he ca...
Deep Unconditional Welcome - Hilary Illick - Defining Hospitality #006
08 Sep 2021
Contributed by Lukas
When was the last time you deeply listened to someone else? When was the last time you deeply listened to yourself? Hilary Illick, senior faculty mem...
Home Away From Home - Michael Dobin - Defining Hospitality #005
01 Sep 2021
Contributed by Lukas
What makes you feel most at home? Is it some comfy furniture, a familiar scene, or is it something far deeper? Mikey Dobin, President of Valley Forge...
A Cookie Feeds All Ages - Loren Brill - Defining Hospitality #004
25 Aug 2021
Contributed by Lukas
Is anything as universal as a cookie? Loren Brill, founder and CEO of Sweet Loren’s, stops by to talk about continuing her company's meteoric growt...
River Guide Leadership - Chris Green - Defining Hospitality #003
18 Aug 2021
Contributed by Lukas
What makes a strong leader? According to Chris Green, President & CEO of Chesapeake Hospitality, a good leader is like a river guide - they’ve ...
It's All About How You Fix It - Misha Bedner - Defining Hospitality #002
12 Aug 2021
Contributed by Lukas
When something goes wrong, how do you react? Do you throw your hands up in frustration and surrender, or do you try to fix the problem? Misha Bedne...
How You Make People Feel - Bashar Wali - Defining Hospitality #001
05 Aug 2021
Contributed by Lukas
What do you remember most about a hotel experience? For some, it may be the furnishings or fabulous architecture. But for Bashar Wali, Founder & C...