In this insightful episode of Digital Banking Podcast, Josh DeTar sits down with Mike Lawson, host of CUBroadcast, to delve into the evolving landscape of credit unions. Lawson shares his unique perspective on the industry, highlighting the importance of data analytics in shaping personalized services. He emphasizes that understanding members on an individual level is now more achievable and crucial than ever.The conversation then shifts to the topic of leadership. Lawson discusses the changing dynamics as established CEOs retire, making way for a new generation of leaders with fresh outlooks. He expresses his fascination with how these new leaders are navigating their roles, keeping their credit unions successful and moving forward.Lastly, Lawson provides his predictions for the year ahead. He identifies key areas of focus such as the economy, artificial intelligence, and liquidity. He also touches on the continued transfer of leadership and its impact on the industry. This episode offers a comprehensive look at the current state and future of credit unions.

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“What did the council decide on item 42?” — answered with the speaker and the moment.