From Call Centers to Digital Banking: Zach Eychaner's Journey

In this episode of Digital Banking Podcast, host Josh DeTar interviewed Zach Eychaner, VP of Digital Experience at ELGA Credit Union. They explored the crucial role of digital strategy in credit unions, emphasizing the need for personalized member experiences and the importance of staying true to the organization's mission. Eychaner shared his insights on how technology can help credit unions serve their members better without losing the personal touch that defines them.Eychaner discussed the challenges and opportunities credit unions face in the digital age. He highlighted the importance of leveraging data to inform decisions and ensure that the digital tools being implemented are truly meeting members' needs. Eychaner also shared his perspective on the necessity of collaboration among credit unions to share best practices and innovate together.The conversation delved into the future of credit unions, stressing the need to avoid complacency and continually adapt to changing member expectations. Eychaner’s experiences from his time in call centers to his current role provided valuable lessons on how to maintain relevance and deliver value through effective digital strategies.

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