Joshua Browder: Why AGI Is Further Away Than Silicon Valley Claims | DSH #1688
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Why are companies gaining power while consumers are losing it?
Companies are getting an increasing amount of power and the government is not doing much to help people and that's where a company like Do Not Pay steps in.
How does DoNotPay negotiate with large corporations using AI?
It's really about power to the people and give it to ordinary people.
What is the significance of AI vs. AI negotiations in customer service?
Jeff Bezos at Amazon said consumer expectations are constantly rising and I really believe in that.
How does the $1,500 spam-call trick work legally?
They're the best people to invest in because they have everything to lose. If someone's worked at a big company like OpenAI for five years, maybe they live a cushy lifestyle, they have a multi-million dollar house,
What is free-trial surfing and how does it protect consumers?
and they don't have what it takes to build an incredible company.
Why does Joshua Browder prefer investing in college dropouts?
Meanwhile, someone who's just dropped out of college, the first thing they'll do is they'll build the product and actually build something useful.
All right, guys, we got Joshua Browder here, CEO of Do Not Pay. We're at AI4 conference. How's it going, man?
What are the real traits of billion-dollar founders according to the Teal Fellowship?
Good. Thank you for having me.
Why does Joshua believe AGI is further away than claimed by Silicon Valley?
Yeah. Did you speak yet?
No, I'm speaking in two hours. Okay. What's the game plan? Well, this is my third year speaking. And so every year I want to have different content. So I'm talking about really new stuff in 2025 that we're working on.
Yeah. So you're still innovating with Do Not Pay? Yes. Yeah. Because you guys already help a lot of issues. I mean, we got a whole list here of stuff, but...
So I started the company really before the AI wave with getting people out parking tickets. Right. And back then it was a rules-based system, but now we're doing much more sophisticated things like live negotiations with big companies. Wow. And sometimes the big companies have AI, you know, like when you talk to a Comcast chatbot and we have AI, so it's actually an AI versus AI warfare.
So when you say live negotiations, is that text-based or audio?
So it started out as text-based, but now we're increasingly doing audio. The models have gotten fast enough and convincing enough where we sometimes have AI phone models negotiate people's cell phone plans and things like that. And we have to be really careful about prompting the AI in the right way so the conversation goes well.
Yeah. See, to me, that is solving a massive problem because a lot of people don't like competition. They don't like negotiating. So if you're able to have an AI bot do that for you, that could save you and make you a lot of money, right?
These big companies know that no one has the time and the energy to jump through all these hoops, but that's a good job for AI. And so it will make it a much more efficient world in my view.
Yeah. And everyone has a phone. So saving 20 bucks a month on a phone bill, I mean, that's pretty massive, right?
And it's a well-known secret. If you go to a company and make a fuss and say you might cancel, they are going to give you some discount. Yeah. And so you can jump through those hoops. LinkedIn's the best at that. Oh, I didn't know that.
Oh, you didn't know that? Yeah, you're teaching me something. Go cancel your LinkedIn premium and then you'll get an email the same day. Do you want 50% off?
Interesting.
Yeah. Actually, not even email. As soon as you press, I want to cancel, it'll say, do you want it for 50% off? And I'm sure a lot of companies operate that way. Yes. Are you still using this a lot for parking tickets or you've kind of evolved?
So we've appealed millions of tickets, but our main business is really about refunds, negotiations and fighting big companies.
Yeah. Another big issue you helped with is flight delays, right?
That's right. In my home area, Europe, you can get hundreds of euros in compensation if your flight is delayed. And even in the US, it will get you customer service based compensation. Wow.
How many hours does it have to be delayed to qualify?
Well, in the U.S., they can give you miles just for an hour delay. But in the U.K. and E.U., I believe it's three hours.
Okay. For an hour delay. Wow. I feel like every flight I'm on lately is delayed. Yeah.
But I'm not AI. You should ask the AI, not me.
Yeah. Also, landlord disputes. You helped with that.
Exactly. Getting people's security deposits back, help fighting these big corporate landlords like BlackRock that own an increasing number of homes in the U.S., especially here in Nevada.
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Chapters
8 chapters
1
Why are companies gaining power while consumers are losing it?
0:00–0:08
2
How does DoNotPay negotiate with large corporations using AI?
0:08–0:12
3
What is the significance of AI vs. AI negotiations in customer service?
0:12–0:17
4
How does the $1,500 spam-call trick work legally?
0:17–0:27
5
What is free-trial surfing and how does it protect consumers?
0:27–0:31
6
Why does Joshua Browder prefer investing in college dropouts?
0:31–0:47
7
What are the real traits of billion-dollar founders according to the Teal Fellowship?
0:47–0:48
8
Why does Joshua believe AGI is further away than claimed by Silicon Valley?
0:48–19:07
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