The Economist's Andrew Palmer asks how companies motivate employees to do their best work. He hears from Patty McCord, Netflix’s former head of HR, and Zeynep Ton, author of "The Case for Good Jobs". Sir John Timpson, a British retail boss, preaches the virtues of "upside down management". And Andrew learns how to write a good purpose statement.Boss Class season one is free for a limited time. Season two will appear weekly starting May 12th. To hear new episodes, subscribe to Economist Podcasts+. https://subscribenow.economist.com/podcasts-plusIf you’re already a subscriber to The Economist, you have full access to all our shows as part of your subscription. For more information about how to access Economist Podcasts+, please visit our FAQs page or watch our video explaining how to link your account. Hosted on Acast. See acast.com/privacy for more information.

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“What did the council decide on item 42?” — answered with the speaker and the moment.