The Future of AI in Dentistry with OpenAI's CFO, The Smilist's President & SGA Dental Partners' CIO
episode
Group Dentistry Now Show: The Voice of the DSO Industry
1h 6m
1 speaker
8 chapters
transcribed 1 month ago
Transcript
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Transcript generated automatically by AI and may contain errors.
How is generative AI evolving into agentic systems for dentistry?
Welcome to the Group Dentistry Now Show, the voice of the DSO industry. Join us as we talk with industry leaders about their challenges, successes, and the future of Group Dentistry. With over 200 episodes and listeners in over 100 countries, we're proud to be ranked the number one DSO podcast. For the latest DSO news, analysis and events. And to subscribe to our DSO weekly e newsletter, visit groupdentistrynow.com. We hope you enjoyed today's show.
Welcome everyone to the Group Dentistry Now show. I'm Bill Newman. And as always, we appreciate you joining us today. Um, it's always, always great to to have new guests on and returning guests. And and we have a bunch on today. So I don't know if this is the most we've ever had on, you know, but it's uh it's we're pretty much maxed almost maxed out here. But a really great conversation. Uh I think we're gonna have regarding AI in in healthcare in particular. And it's just such a incredibly um I it It's so topical right now and I think it's very confusing. And we're gonna talk to the DSO leaders about Just the Uh inundation, I think you we have when it comes to AI. It's infiltrated everything. I think there's a little bit of overload in the industry.
Uh so we're gonna get a really cool perspective here from Sarah Fryer, who's the CFO of OpenAI. So she's gonna give us, I think, a really um interesting perspective that we don't necessarily have. We kind of look at it from the dental and the DSO perspective. Sarah's gonna give us, I think, a lot of really um great uh I know Phil and um and Rom and Jane, we were talking before Sarah jumped on and we We were excited to just listen in to hear what you have to say. So we have with us Sarah Fryer, CFO of OpenAI. We have Jane Levy. She is the co-founder and CEO of Plan Forward. Returning to the show, and also returning to the show is Phil Toe, president of The SMILIS. And for the first time, we have Ron Kerensky, CIO of C.
So Welcome everyone. And with that, I am going to turn over the microphone to Jane. Jane and Sarah are going to have a conversation. And then I'll be back on uh after that.
Thanks, Bill. That's great. I just want to welcome Sarah. She's someone who hardly needs much introduction. But she definitely has always impressed me. She brings this unbelievable deep financial expertise as well as operating leadership to the role of CFO. We watch you. You've got an incredible vantage point from where you sit, and one of the clearest views into the market structure of AI and the future that your company. Uh so I wanted to start today with a general high-level question. Um, as we move from generative AI to agentic systems, how do you think the market structure is going to change? And um in the context of today's discussion, um obviously we have general models and they'll have to specialize to incorporate the particularities of verticals like dental.
Um, some of the concerns though that have been raised is how does an organization ensure that any training that it does doesn't necessarily benefit its competitors and that its data is siloed and protected so it doesn't it doesn't violate something like HIPAA?
Yeah. So Jane, first of all, thank you for having me on the podcast. Thanks, everyone. Um, Jane, I was delighted to get the call because it's really fun for us to get to go deeper into a whole field like dentistry. Um So first of all, maybe just to set the scene and then I'll I'll go to your question specifically, but right now we are seeing massive uptick. I I saw a survey that said sixty percent of surveyed dentists are already implementing AI in their practice. They're using it for diagnostics, for treatment planning. Um, but also for a lot of just the the paperwork that happens, right, in any business. Um, what we see in our data is over 5% of all Chat GPT messages globally, and we see billions every day, are about healthcare.
About seven in ten healthcare conversations, so 70%, happen outside of normal clinic hours. And so this is very real. Customers and patients are having a moment they can use multimodal.
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Chapters
8 chapters
1
How is generative AI evolving into agentic systems for dentistry?
0:03–7:48
2
What HIPAA and data‑security challenges do dental DSOs face with AI?
7:48–15:57
3
How will AI change the role of the front‑desk staff in dental practices?
15:57–22:36
4
What concrete AI use‑cases are SGA Dental Partners piloting today?
22:36–31:11
5
How is The Smilist leveraging AI to improve patient engagement and workflow?
31:11–39:53
6
What new job titles and skill sets will emerge as AI automates dental tasks?
39:53–49:55
7
How should DSOs roll out AI solutions—pilot, scale, and ensure adoption?
49:55–59:29
8
What strategies can dental groups use to balance building, buying, or partnering for AI?
59:29–1:06:30
Speakers
1 identifiedMore from Group Dentistry Now Show: The Voice of the DSO Industry
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