Summary In this episode, Jim Merrifield interviews Andrew Ysasi from VRC about the importance of secure and efficient record storage in the current digital landscape. They discuss the challenges of cybersecurity, the unique features of VRC's record storage solutions, and the importance of customer service. Andrew also shares insights on how VRC secures and maintains client records, mitigates transfers of record storage, and stays up to date on regulations and standards. The episode concludes with Andrew's final thoughts on the need for intentional investment in cybersecurity and information governance. Takeaways Secure and efficient record storage is crucial in the current digital landscape, considering the intense cyber threats, changing privacy regulations, and emerging technologies. VRC sets itself apart from other record storage solutions by prioritizing customer service, providing accessibility to staff, and offering a range of services like shredding and release of information. To secure and maintain client records, VRC invests in certifications, ongoing security awareness and training, and compliance specialists. They prioritize physical and digital security to protect sensitive information. Transferring record storage can be challenging, but VRC's resources, commitment, and national footprint allow them to provide seamless transitions and even offer cleanup opportunities for clients. Staying up to date on regulations and standards requires an intentional information governance program, external audits, and ongoing education and training. Organizations must invest in cybersecurity and information governance to protect their data and comply with regulations. Chapters 00:00 - Introduction and Background 03:10 - Importance of Secure and Efficient Record Storage 05:18 - What Sets VRC's Record Storage Solutions Apart 08:37 - Customer Service as a Key Differentiator 10:11 - Securing and Maintaining Client's Records 13:44 - Challenges and Mitigating Transfers of Record Storage 17:54 - Staying Up to Date on Regulations and Standards 18:57 - Final Thoughts

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