Insights Unlocked
Episodes
Building strong design teams that scale: a conversation with Susan Rice
10 May 2021
Contributed by Lukas
How do you build a customer-focused design team that scales? Susan Rice has done it three times. She’s the Vice President of UX at Workiva, a global...
Retail trends that will outlast the pandemic with Sean McKee
03 May 2021
Contributed by Lukas
The pandemic has changed so much about retail, but some retail trends will outlast the pandemic, such as providing a personalized experience, says Sea...
Creating a framework for customer listening with Dan Storms from CookUnity
26 Apr 2021
Contributed by Lukas
Dan Storms, CookUnity’s Chief Product Officer, said adding steps to their sign up process had a positive result on the business. It was a counteri...
Speaking the language of execs: it's not about CX
19 Apr 2021
Contributed by Lukas
Are you speaking the language of your executives? If you’ve been sending them a doc to explain your latest great idea, you’re not. Because the...
How video evokes empathy: insights from a former design lead at Hulu
12 Apr 2021
Contributed by Lukas
When John S. Couch started at Hulu as Vice President of UX and Design in January 2016, one of the first things he wanted to do was produce a vision vi...
Accelerating edtech: A conversation about supporting learners in a remote world with Raina Mehta
05 Apr 2021
Contributed by Lukas
Edtech is booming. In this episode of the Human Insight podcast, we interview Raina Mehta who is vice president and head of product and UX at Kaplan...
Season Two coming soon
02 Apr 2021
Contributed by Lukas
In this season of the Human Insight podcast, Andy MacMillan and Janelle Estes will be talking with some incredible experts and thought leaders who bel...
Innovation & UX in the public sector with MIT Media Lab and Harvard Kennedy School
30 Nov 2020
Contributed by Lukas
Stephanie Nguyen, Research Scientist, MIT Media Lab and Nick Sinai, Senior Advisor, Insight Partners and Adjunct Faculty, Harvard Kennedy School join ...
UX in a B2B world with Kate Lawrence from Akamai Technologies
16 Nov 2020
Contributed by Lukas
Kate Lawrence, Senior Director, User Experience at Akamai Technologies, joins UserTesting CEO, Andy MacMillan, and Chief Insights Officer, Janelle Est...
The parallels between UX/CX and employee experience
02 Nov 2020
Contributed by Lukas
UserTesting's Chief Insights Officer, Janelle Estes, and Head of UX Research at Humu, Marieke McCloskey, discuss the parallels between UX/CX and emplo...
Harnessing customer emotion to create meaningful experiences
19 Oct 2020
Contributed by Lukas
UX leader Paul Stonick joins UserTesting's CEO, Andy MacMillan, and Chief Insights Officer, Janelle Estes, to discuss harnessing customer emotion to c...
Building a customer-centric culture at Rothy's
06 Oct 2020
Contributed by Lukas
Rothy's Product Designer, Gina DeMatteo, joins UserTesting CEO, Andy MacMillan, and Chief Insights Officer, Janelle Estes, to discuss taking a proacti...
COVID-19's impact on travel industry consumer behavior
21 Sep 2020
Contributed by Lukas
Diya Loney, Costco Travel Product Manager, joins Chief Insights Officer, Janelle Estes, and guest co-host VP, Market Strategy, Michael Mace, for a dis...
Measuring user happiness
07 Sep 2020
Contributed by Lukas
Tomer Sharon, Managing Director, Head of User Research & Metrics at Goldman Sachs, joins UserTesting Chief Insights Officer, Janelle Estes, to discuss...
Health communication and the future of telemedicine
14 Aug 2020
Contributed by Lukas
Episode web page: https://bit.ly/4aRBpGV ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please...
Messaging and brand during coronavirus
06 Aug 2020
Contributed by Lukas
UserTesting's Chief Insights Officer, Janelle Estes, hosts a discussion with CEO and Founder of Motivate Impact, Mona Patel, on messaging and brand...