In this week's Inspiring Tech Leaders podcast I'm talking with John Sullivan, who is an award-winning and transformational CIO. John has worked in a number of senior roles for well known organisations such as Virgin Trains, the Gondola Group, Laura Ashley, the Disney Store and HMV.Learn more about how John has helped to implement data driven solutions across various retail environments that has helped to increase gross margins and customer satisfaction.John talks about his experiences of developing strategies to implement both regional and international technology solutions and how to target the right products for the various global markets.Hear about how John helped to drive forward transformational projects such as the Pizza Express customer database, which reached 19 million customers. We discuss how John used analytics and automation to offer enticing incentives and vouchers for customers and how that helped to increase the overall revenue for the group.As a modern CIO, John relays his interactions with customers while working with Virgin Trains and how he led the project to automate ticket refunds for late running trains and the overall positive impact for customers, staff and shareholders.Send me a messageStart building your thought leadership portfolio today with INSPO. Wherever you are in your professional journey, whether you're just starting out or well established, you have knowledge, experience, and perspectives worth sharing. Showcase your thinking, connect through ideas, and make your voice part of something bigger at INSPO - https://www.inspo.expert/Support the showI’m truly honoured that the Inspiring Tech Leaders podcast is now reaching listeners in over 85 countries and 1,250+ cities worldwide. Thank you for your continued support! If you’d enjoyed the podcast, please leave a review and subscribe to ensure you're notified about future episodes. For further information visit - https://priceroberts.com

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