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Booking.com. Booking. Yeah. So are we supposed to start the podcast? Ready? One, two, three. Patriots, gay-triots, they-triots, black-triots. Fuck off! Welcome to the top DEI podcast in the United States of America where we embrace diversity, equity, inclusion. And I'm going to go by the pronouns she, her today just to trigger Fox News. Well, I think if that's what we're doing, I'm they, them.
I like it. Yeah.
I like it. They, what have you had it with? Okay, I'll tell you what I've had it with, She. I've had it when you need customer service and you call customer service and you spend an inordinate amount of time going through, are you going to do one, two, what's your selection? And then you finally hear your selection. Okay, I'm a four. So I hit four and they say, yes.
go to our website to solve this problem at blah, blah, blah, blah, and hang up. If I could solve the problem on the website, I would not spend hours of my life waiting on your stupid, animated call. I mean, I've had it.
Yeah, I could not agree more. The amount of frustration that we have had with robots is— in the era just before AI is really about to take off has been maddening. So I imagine these frustrations are only going to exacerbate unless the robots get smarter, which maybe they are. I don't know. But we're going to get more of this, not less of this. I know.
And the thing is, is I suspect that the robot is better at technology than me because 90% of the human population is. But what is so infuriating, if I'm going to get hung up on and sent to the website, why do I have to be on the phone for four minutes waiting for my option to show up? Just tell me, hey, bitch, I'm not going to help you go to the website. Click.
At least then I'm not 10 minutes in so frustrated that I'm just like, you know what? I don't want the damn thing. Forget it. I don't want to – I know.
I know. It's so frustrating to – it's not customer service. It's customer disservice. It is. They do their customers a disservice that you cannot call and solve a problem because they're just constantly cutting jobs to enrich the profits. And I just wish that we would ramp up customer service a little bit more because then you have angry customers.
And then you end up having no customer because then you're like, screw it. I'm going to discontinue the service because I hate these people and I hate this robot. Right. That's exactly what I did. All right. So I'm just going to go into what I've had it with. And you went on about this at length last year when your youngest son was a senior. And this year, my youngest son is a senior. Right.
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