Wooly Hits 80 Customers, $2m Revenue Helping Brands Turn Customers Into Ambassadors

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Top Founders 26 min 2 speakers 5 chapters transcribed 2 months ago
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Scott Paul 0:00
I don't know many SaaS that don't go for venture just because of the speed that you need to grow at and kind of the delayed income and recurring revenues. And so when we did agency work with Disney, that company was all bootstrapped and our customers were essentially our seed fund. We'd sell ourselves into profitability. This one, I didn't have the luxury. I wish I could. It's the best way to do it.
Nathan Latka 0:24
you are listening to conversations with nathan latka now if you're hearing this it means you're not currently on our subscriber feed to subscribe go to getlatka.com when you subscribe you won't hear ads like this one You'll get the full interviews. Right now, you're only hearing partial interviews. And you'll get interviews three weeks earlier from founders, thinkers, and people I find interesting. Like Eric Wan, 18 months before he took Zoom public.
Scott Paul 0:56
We got to grow faster. Minimum is 100% over the past several years.
Nathan Latka 1:00
Or bootstrap founders like Vivek of QuestionPro. When I started the company, it was not cool to raise. Or Looker CEO Frank Behan before Google acquired his company for $2.6 billion.
We want to see a real pervasive data culture, and then the rest flows behind that.
Nathan Latka 1:16
If you'd like to subscribe, go to getlatka.com. There, you'll find a private RSS feed that you can add to your favorite podcast listening tool, along with other subscriber-only content. Now look, I never want money to be the reason you can't listen to episodes. On the checkout page, you'll see an option to request free access. I grant 100% of those requests, no questions asked. Hello everyone, my guest today is Scott Paul. After selling an agency to Disney, he ruined influencer marketing. Thank God. He's now on a mission to change how commerce is done. Word of mouth marketing will finally be measured. He's doing it with his company called Wooly.com. All right, Scott, you ready to take us to the top?
Scott Paul 1:59
do it all right so what's the company doing is this a pure play sass model it started as a pure play sass but then we realized uh to really accomplish what you just said there to really start this new type of commerce we had to create a consumer application and so uh 2020 we'll see the, the, that come into life. We'll see something where every consumer will be able to participate and in word of mouth marketing in a way that's never been done before. Instead of it being analog, we're going to make it digital.
Nathan Latka 2:32
Okay. Who's, who's paying. So give me a sense of like, tell me the story of a paying customer, right? So are brands using you to find these kinds of micro influencers?
Scott Paul 2:40
Today? Yes. Today of all the brand, um, like stance socks or skull candy headphones or this purple mattress, this mattress in a box company. They use us right now to discover who's buying from them, like who are these individuals like on social media. And then they actually recruit from their customer list people to represent the brand, to go out there and talk both online, offline about their love of the brand. So it's essentially recruiting your customers to be your
Nathan Latka 3:11
influencers advocates if you will yeah much smarter than reaching out to cold influencers trying to get them you know to convince them to get familiar with your product and then trying to have them do it right so tell me tell me Scott when these folks are paying you like skull wouldn't yeah when these folks like skull candy are paying you right so help walk me through your pricing model a bit what's your kind of sweet spot
Scott Paul 3:35
Well, what's interesting is that the brand pays to use our software, but the customers of Skullcandy, they're not paid. They're not paid. They're going to be brought into the brand family and given product or credit to buy. Scott, yeah, sorry.
Nathan Latka 3:51
I'm talking about the business.
Scott Paul 3:54
Yeah, the business is, I mean, we're talking about the monthly SaaS. So you're going to come in for, we have a freemium model, but most of the customers are using us for millions of contacts. And so we have, we're charging for kind of your contact database, much like a MailChimp or a Klaviyo.

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