In this special season finale of Service Notes, we bring back Rhonda Downing for a more personal conversation. Throughout this season, Rhonda has shared her extensive experience and wisdom in IT Service Management, but in today’s episode, we take a step back to learn more about the person behind the professional. Join us as Rhonda opens up about her life beyond IT, sharing personal stories, her guiding life principles, and what she wishes she could tell her younger self. It’s an inspiring, reflective, and heartwarming way to close out this season of Service Notes. Whether you’re in IT or just looking for a dose of personal motivation, this episode will leave you with valuable takeaways for both your career and your life. Thank you for being part of this journey with us. Stay tuned for more in future seasons of Service Notes—but for now, enjoy this final conversation with Rhonda Downing. Don’t forget to subscribe, leave a review, and share this episode with others who might enjoy it!

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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