There's a lot of hype out there about conversational AI. Although according to our guest, we're nowhere near the day when AI can generate accurate conversations for the average business to integrate into their customer service, chatbots still have practical applications. In this episode, we interview the head of research at Digital Genius, Yoram Bachrach. Yoram succinctly outlines the current applications of chatbots—what they can and can't do—and details how business can best prepare to automate their customer service. For more interviews about the applications of AI in industry, visit us online: www.TechEmergence.com

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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