Storytelling is a critical skill for any leader but most of us struggle with how to do influence others. This episode will be unlike any other for several reasons: 1. Filling in the Blanks filmmaker, Jon Baime shares his secrets of applying the art and science of storytelling with the CX leader in mind 2. The documentary Jon shares is both shocking and captivating and reveals a long held family secret of his. 3. It also reveals a long held family secret of mine - yes, I'm in the film. Jon breakdown how he crafted the story and how you can use practical tips to master your own storytelling to make change happen! Listen to the podcast. Watch the film on Amazon, Apple, Vudu and on demand on most cable networks. Meet Jon Jon's new documentary, Filling in the Blanks is currently ranked in the top 10 of Amazon and has been featured in numerous film festivals. Jon Baime is an Atlanta-based independent producer with a specialty in non-fiction projects. Jon's work encompasses reality series and lifestyle programming on one end and science, environment, and socially conscious content on the other. Over the past 20 years, some of Jon's work as a producer has included the nationally syndicated travel TV series "Small Town Big Deal" and the motorsports series "Caffeine and Octane." He has also edited training videos for the Centers for Disease Control and a series of web videos called "Science Nation" for the National Science Foundation. Jon also produced segments for "This American Land," a PBS series covering environmental issues. Prior to being independent, Jon worked for TBS's Environmental Policy unit, traveling the world, producing and editing the long-form documentary series "People Count" hosted by Jane Fonda focusing on climate change and population issues. He also served for two years as a producer on "Real News for Kids," a weekly children's news show produced by CNN and syndicated to television stations in over 200 markets. Jon started his career in television at CNN in 1987. Jon originally hails from South Orange, N.J., and is a 1986 graduate of Ithaca College. Filling in the Blanks is available on Amazon Prime, Apple Plus, Vudu, and more other cable and streaming outlets. Subscribe to The Delighted Customer Podcast so you don't miss an episode: https://www.empoweredcx.com/podcast Subscribe to The Delighted Customer Newsletter for practical tips and insights: https://www.empoweredcx.com/delightedcustomersnewsletter

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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