Imagine a world where AI not only understands but acts on unsolicited customer and employee conversations, tapping into a treasure trove of data — from contact center chats to doctor's scribbles. Leslie Pagel is a CX thought leader who led organizations across industries in CX strategy during her 20 plus years at Walker. Now she's helping healthcare organizations provide better experiences by empowering them to tell stories with data. We talk about ways that AI can be used to tell stories that simply couldn't be captured without the technology that's available today. In this episode: Utilization of machine learning to identify customer care frictions Processing of unstructured data like doctor notes and health records The Role of Storytelling in Data Presentation AI's role in improving healthcare strategies The Future of Surveys in Customer Insights Hear Leslie share her mission of leveraging AI to help humans understand humans. Meet Leslie Leslie Pagel is the Chief Evangelist of Authenticx – a conversational AI company dedicated to improving the way healthcare companies engage with patients and customers. In this role, she creates awareness, across the healthcare industry, of more efficient and effective ways for healthcare organizations to leverage the authentic customer voice to achieve the desired health and business outcomes. With over two decades of working with customer and patient experience teams, Leslie helps clients actualize the voice of the customer to show how these voices prompt meaningful action. Here's a link to Conscious Capitalism: https://www.consciouscapitalism.org/ Subscribe to The Delighted Customer Podcast so you don't miss an episode: https://www.empoweredcx.com/podcast Subscribe to The Delighted Customer Newsletter for practical tips and insights: https://www.empoweredcx.com/delightedcustomersnewsletter

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