What happens when your business slows down, your team isn't retaining clients, or your employees aren't taking initiative? Too often, we look for an external fix, a new device, more advertising, a new hire, or someone to blame. In this episode, I'm breaking down why sustainable growth starts from the inside out. I'm unpacking two real questions from med spa owners: how to attract more patients after making a major investment, and how to build a team that takes ownership and creates lasting client relationships. We'll talk about the difference between using a tool to enhance an already-healthy business and expecting that tool to solve a fundamental business problem, why your customer experience is one of your most powerful growth engines, and what it really takes to build an A-player team. Because your people, your systems, your leadership, and the experience you create are what ultimately drive sustainable growth, not one device, one tactic, or one employee. READY TO PUT AI TO WORK IN YOUR BUSINESS? Join us this week for our AI Workshop designed to help founders use AI to save time, streamline their business, and get more done. 📅 September 16, 2026 | 4 PM PT / 7 PM ET Register now! Resources → Watch this episode on YouTube → Subscribe to our weekly newsletter, The Blueprint → Learn more & book a call with our team to learn if the POP Leadership Academy is right for you! → Follow Kaeli on Instagram: @kaeli.lindholm

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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