Wrapping the Week with Kate Hawkesby and Tim Wilson: ZB ratings, Kate being banned from Amazon, parenting advice
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What are the latest ZB ratings and their implications?
The Week in Review with Two Degrees, bringing smart business solutions to the table.
Kate Hawksby's with us. Kate, good morning to you.
Good morning to you.
And Tim Wilson's with us. Tim, good morning to you. Good morning. You don't understand what's going on. Kate and I are here to help. Yeah, well, I hope that's true. Amazon, talk me through it briefly. Don't bore us, Kate. Don't bore us. But this seems to be a global thing. Work me through it.
Oh, Amazon's locked me out of my account. And I was just telling Marley, my daughter, about it. And she's devastated because we're just wondering the knock-on effect, how many people are affected, whether it affects.
Why was Kate banned from making an Amazon account?
So I can't work it out, but they've just declined me an Amazon account for reasons they won't explain other than suspicious activity, of which I have no idea what that is. And I'm not allowed to email them back. I'm not allowed to contact them. Customer service won't help me. There just is no account. There'll be no discussion. There is no account. That's the end of that. It's the weirdest thing.
Why don't you open a new account?
How does Kate feel about being locked out of her Amazon account?
Because they link it back to your IP address and they geo. I don't know. They somehow know if you're trying to do that. It's linked to your credit card. If they suspect that you're trying to open a new account under a different name or with a different email address but linked to the same household or the same credit card, they shut that as well.
You need to get in touch with some – what's that, Mike? You should have heard the anger on the phone yesterday.
I'm hearing the anger. I think what we need to do is get some of those Australian teens who are going around the social media ban, and there's about 15% of them are doing it, and get them to help you hack your way back into Amazon. If you want to go back, okay. Do you want to go back if they're shutting you out?
Very good question.
Well, Clarkson's Farm. So I'm really sad about that.
So we are at the intersection. This is why I raised this. So I actually discovered it. I went to watch something the other day, and I couldn't get it on.
What challenges does Kate face with Amazon customer service?
She tried to fix it. They won't fix it. They can't fix it. They won't tell us what's wrong, et cetera. At the intersection of our desires versus our needs and wants, and that is, do I want to watch Clarkson's Farm? Yes, I do. Am I prepared to deal with a bunch of dickheads at Amazon anymore? No, I'm not. So I'm happy to walk away. But unfortunately, Katie gets the bit between her teeth. It becomes emotional.
I just wanted to know why. I just wanted to know why. I don't like... And you should...
Yeah, you should be told why. I mean, you've just been cancelled. Wait, are they listening to this segment?
They'll be listening to the segment. Jeff and the missus will be listening to the segment. But these are calls to America. This is the other thing about global tech that people need to understand. There is no New Zealand Amazon. There is no help. There are no people. They're in America. They don't care. But my point being, when you went on Reddit... This is a globally recognised thing, isn't it? Amazon are crap.
They're known for it. They're known for their shocking customer service and locking people out.
But how many then of thousands of people all over the world do they lose through this, what is clearly a technical fault? At some point, surely someone's got to wake up and go, maybe we should fix this or not.
It is weird. I have no idea. But I'm trying to just take deep breaths and move on.
So where else are you going to go? There's time to put in the plug for the new platform.
We've got all the platforms, it's just we've lost one. We've got the Disney and the Neon and all that, so we just won't watch Amazon anymore.
It's sort of a blessing, isn't it?
You've got fewer. I do like Clarkson's Farm, though, and that's...
Hey, I noticed earlier that you were saying that when there's a political announcement, the journalists ring up the union and ask them to put up a whinger. Actually, that's probably giving too much credit, having worked in newsrooms for many, many years.
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4 chaptersSpeakers
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