SaaStr 822: SaaStr's Top 10+ AI Agents: AI SDR, AI BDR, AI RevOps + More: The How, The Who, The Why with SaaStr CEO Jason Lemkin
episode
The Official SaaStr Podcast: SaaS | Founders | Investors
54 min
2 speakers
8 chapters
transcribed 16 days ago
Transcript
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Transcript generated automatically by AI and may contain errors.
What is the main topic discussed in this episode?
Welcome to the official Saster Podcast, where you can hear some of the best Saster speakers. This is where the cloud meets. Up today on the Saster Podcast. The other thing we've learned is. You can't have a crappy sales team. Because you we need the help. And I can tell you there's at least two leading vendors that we said no to, not because the software is not good enough, but because the sales team fought us. They didn't know the product. Now this is always true in the old days, but when you're talking about an app with training and deployment in new category and the rep fights you No, like you I want to know how I'm gonna get this deployed. And so just if this is you, listen to the sales calls, get momentum or attention hooked up, be relentless and just get rid of anybody that is not an asset to your prospects because they'll just leave for AI.
They'll just leave. If they answer, can't help you, can't answer the questions wrong or fight with you. Hey everybody at Saster. Finn is the number one AI agent for resolving complex queries like refunds, transaction disputes, and technical troubleshooting, all with speed and reliability. See how Finn can deliver the highest resolution rates and highest quality customer experience at fin.ai slash saster. That's f-in-.ai slash saster. Hey everybody, if you're serious about B2B and AI, if you want to know how to deploy AI SGRs, how to get AI to qualify leads to your site, how to use AI to manage your RevOps, how to use AI and GDM, you have to be in London this December 2nd and 3rd with us. Saster AI London is bringing together more than 2,000 leaders and founders for two days of practical advice on scaling with AI into the new year.
That's all we're doing this year, how to use AI to grow faster and how to make this stuff actually work at your startup and your company. We'll have speakers flying in from around the world from OpenAI, Wiz, Clay, Intercom, all your favorite B2B companies, including yours truly and Harry Stebbins for a live 20 BC and Saster podcast. It'll be fun, all right in the heart of Saster London, with me and the entire Saster team. You gotta be there. So get your tickets with my experience. Exclusive discount by going to podcast.sasterlondon.com. That's podcast.com. See ya there.
So welcome everybody. We're gonna do something uh that a lot of folks have asked for, which is a bit of a deep dive on what we're doing, how we're using AI at Saster. We've chatted a lot about it. We've got, as Amelia will show you, we've got about eleven core agents we use and about twenty total. But we're gonna do a deep dive into like the six that we use the most and the six that are probably most interesting to you guys, core AI agents that we use every day, how they work and show you show you the actual data. I can give you a little bit of an overview, but then Amelia can dive in on on most of them. And then I'll help uh most of them we've bought and we'll show you who we've bought or who what commercial apps we use, which is our recommendation.
And then we've actually built some ourselves on Replit and We'll we can dive into that. The biggest takeaway I can tell you, I don't know if we put it in this deck. The biggest takeaway is um There's a lot of vendors there, but on two of the ones we use, Artisan for Outbound and Qualified for Inbound, of all their customers, this is the most important thing. We're the number one vendor. Number one results. Amelia will show you that. But the most important thing is going really, really deep with AI agents. There's no set and forget, no matter what anybody tells you in twenty twenty five, maybe in twenty twenty six. Uh but there's there's no set and forget. This is our little journey. And hopefully you'll be on the same journey, just time shifted.
But we came into the beginning of this year basically using no AI at Saster other than ChatGPT and Claude. I I could be wrong. Using nothing. And the first thing we adopted, which some of you guys have seen, is we use an app called Delphi to do an AI agent on Saster.
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Chapters
8 chapters
1
What is the main topic discussed in this episode?
0:01–9:03
2
What motivated SaaStr to start using AI agents and how did the journey begin?
9:03–14:03
3
How did SaaStr build and scale its AI agent stack from zero to 20 agents?
14:03–18:58
4
What are the best practices for training, monitoring, and maintaining AI agents at SaaStr?
18:58–28:57
5
How does the Qualified AI BDR agent automate inbound lead qualification and ticket sales?
28:57–29:32
6
What role does Gamma play in automating SaaStr’s sales collateral and presentations?
29:32–30:47
7
How does SaaStr use AI for RevOps, meeting scheduling, and data synchronization with Salesforce and Marketo?
30:47–31:41
8
Which custom AI tools did SaaStr build in-house (speaker review, content review, valuation) and how can others replicate them?
31:41–54:12
Speakers
2 identifiedMore from The Official SaaStr Podcast: SaaS | Founders | Investors
SaaStr 874: From 0% to 83% AI-First Customers in 2 Years. How Owner's CEO Rebuilt a $100M Vertical SaaS Company
SaaStr 864: How to Build Your Own AI VP of Marketing Step-by-Step with SaaStr's Chief AI Officer
SaaStr 863: The Enterprise AI Reality Check: From Dashboard Graveyards to 30-Day Migrations with Databricks' Co-Founder and SVP of Field Engineering
SaaStr 853: The Agents #004: Tragedy Apps, Too Many AI SDRs, and Why Your Next Hire Should Report to an Agent
SaaStr 852: The Agents #003, Our Agent Now Runs Campaigns on Weekends, Plus Why We Pay More for Salesforce Than Ever Before
SaaStr 851: The Agents, Episode 002. Managing 20+ AI Agents: Lazy Agents, Stealth Churn & the Death of 60% Solutions