SaaStr 851: The Agents, Episode 002. Managing 20+ AI Agents: Lazy Agents, Stealth Churn & the Death of 60% Solutions
episode
The Official SaaStr Podcast: SaaS | Founders | Investors
1h 16m
1 speaker
8 chapters
transcribed 17 days ago
Transcript
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Transcript generated automatically by AI and may contain errors.
What caused the AI agent to delete Amelia’s session from the SaaStr Annual top‑10 list?
Welcome everybody to the second episode of The Agents. I hope you all were able to tune into the first. The goal here is that Amelia LaRoute, our chief AI officer, and myself, our chief AI agent evangelist. We'll share with you the trial and tribulations and victories and minor defeats of managing over 20 AI agents. As a reminder to folks. You know. Back in 2020, Saster was twenty some odd folks, full time equivalents. Now we're three humans and twenty AI agents, and we're doing uh more and with more revenue and more output than twelve months ago, but it's different. It's different with our 20 AI agents. There's more agents that check into our Slack for real every day now, um, including Saturdays and Sundays.
than humans. So this is where we talk each week about what's going on with our agents. And I the the only real hope with this show is that wherever you are in your agency journey, whether you're just starting, you're thinking about adding agents, you're thinking about you're adding your first. You're as far along or further than us. It can either be cathartic if you're far along, or it can be, I think, illuminating early on. And we'll just go through everything that happened each week with our agents. And I added something to the agenda this week, uh item zero, which I want to hit first, and then we'll talk about some some some bigger questions. Which is lazy agents. Lazy agents and We've talked a lot on Saster.
We talked on the first episode of the agents of What do hallucinations mean today for agents? They're not as crazy. They're not as bad as when we were starts. Um agents still make things up, but it's not what it once was. Doesn't mean it isn't frustrating. And and um I want Amelia to share a story, but at Sasser AI Annual, which is our big event this year in May, I was just writing up, together with Claude, our top 10 sessions. And what's really cool is our agent now assembles it. Pulls from an event app we call Bisivo, it pulls from its API and it writes up all the top sessions and something strange happened. Something strange happened, which is Amelia has a session where she's going to teach everybody how to build an AI VP of marketing live, like we did.
Everyone, come with your laptop. We will teach you how to walk out with an AI VP of marketing, maybe even an AI VP of customer success, but an AI VP of marketing. And it was top one, top two, top three sessions. And then I went to write up the Saster post and it was gone from the top ten. I had to give it an honorable mention because it was gone. And I figured I guess it just got less popular than this. CEOs and and CXOs of of Databricks and Replit and Lovable and V Zero and Atlastian. Turned out it wasn't the case. Uh you didn't fall out of the top ten, did you, Amelia? The agent just decided to delete you.
I got deleted. You
got deleted. So so for for all serious, we've been doing this for a while. You built our whole AI BP of of customer success. We built the Saster Annual dot com together in Replit. What happened? Why were you deleted by your your affirmatively intentionally deleted by the agent, your session? So what happened?
Yeah, it was pretty sound. So we have an agent that powers our agenda, as Jason explained. And what happened was he just decided to be lazy. Because we started adding more and more sessions, right? We're closed for Saster Annual. We have more speakers coming in, confirming for Saster in May. We f had more speakers, and we added about like 20 more just in like the last week. And the agent was lazy. He didn't update that he should look for all sessions that from the API. Yeah. He just decided he would just stick to the core set that I gave him originally. And so when I added these new sessions, he s he decided he would just pull the first 50 instead of all of them. And so I got dropped. A bunch of others got dropped too, but this one was the most like visceral one.
Yep. Because I just got dropped. But what was worse was The agent was lazy about it. He decided to blame the API integration for why I got dropped.
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Chapters
8 chapters
1
What caused the AI agent to delete Amelia’s session from the SaaStr Annual top‑10 list?
0:00–4:00
2
How do lazy AI agents blame the API and what QA steps are needed to prevent it?
4:00–8:16
3
Why did HubSpot’s new AEO tool score zero and how was it quickly rebuilt?
8:16–13:35
4
What makes Figma Make a ‘grandpa software’ and why do creators prefer Replit or Lovable?
13:35–18:52
5
How does stealth churn manifest in Canva and ChatGPT usage and why does it matter?
18:52–25:01
6
Why is Marketo considered the worst API for agents and what impact does it have on churn?
25:01–30:31
7
How did Vector break the agent freeze and deliver instant ROI for SaaStr Annual?
30:31–36:38
8
What is the vision for an AI VP of Finance focused on collections and how will it be built?
36:38–1:16:18
Speakers
1 identifiedMore from The Official SaaStr Podcast: SaaS | Founders | Investors
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