SaaStr 849: How We Built Our AI VP of Customer Success with SaaStr's CEO and CAIO
episode
The Official SaaStr Podcast: SaaS | Founders | Investors
1h 5m
1 speaker
5 chapters
transcribed 19 days ago
Transcript
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Transcript generated automatically by AI and may contain errors.
What is the AI‑powered VP of Customer Success and why did SaaStr create it?
Welcome to the official Saster Podcast, where you can hear some of the best Saster speakers. This is where the cloud meets. Up today on the Saster Podcast, the magical thing that Amelia said. It's so magical. Is that unlike off-the-shelf software, when a customer asks you, hey, could you do this, instead of saying no or asking your CS person if it's on the roadmap for the next 24 months, if it's not that complicated, we go into Replit and just say build it now. It we can ship it that day and we're not engineers. To say that is magical is an understatement. Anytime with with off the shelf software someone asks you for something that isn't obvious how you do it in the app, the answer has to be no, unfortunately.
We're stuck with what we got. So it's not a reason to start there, but if you get something pretty good into production working. Your ability to enhance it for what your customers want, it is magical. Hey everybody, Saster Annual will be back. May 2026. The world's largest SaaS and AI gathering for executives with 68 VP level and above attendees, 36% CEOs and founders, and 25% were AI-first professionals. It's the very best of S-tier attendees and decision makers that come to Saster annual and AI Summit each and every year. Lock in your spot today. Use my code JSON100 for For exclusive savings, get your tickets at podcast.sasterannual.com or just use code Jason One Hundred when you check out. See you there.
Saster Annual and AI Summit 2026. It will rock. Welcome everybody.
Okay. All right, sweet. Let me share my screen.
Maybe for a little context before we start? Amelia will drive most of this. Just I know a lot of you have followed our agentic journey. We started off rolling out a bunch of AI SGRs. We built a bunch of AI VC tools that did a million startup valuations. And then we started building our own agents. We talked. Earlier on AI Workshop Wednesday we'll do another one on our AI VP of marketing. We've written a lot about it. It really runs our team meetings and every day logs into Slack and tells us what to do and stresses us out and nags us it's pretty good. And then Amelia built that. She built I built the early ones. Then Amelia took it over, built our AI VP of marketing for what she needed. And then built And she'll she'll drive talk you through this.
What now we see is our AI VP of customer success. It started off as a project management tool for our sponsors at Saster Annual. It's after A annual in May. Please everyone come. We'll have ten thousand folks, the best of AI and B2B, May twelfth through fourteenth. And it quickly grew into this AI VP a customer success tool. And I just wanna highlight two things and then I'll let Amelia show it to you so you can see it. One is just at a meta level, this is the best thing we've built so far. This AI VPA customer. It works better. It has fewer bugs. It adds more value versus you didn't have time increased. So I think the obvious reminder is if you're gonna build your own apps, five your own apps and replic and lovable or v0 or others, just understand you'll get better and better as the journey goes on, like everything.
And I started this journey. Amelia took it over, took the baton. The VPN marketing's pretty good, but this one's even better. And the next one will be even better. So it may take you six months to build the AI agent of your dreams. You may need to build multiple agents and apps to get there, but ours just keep getting better and better. Okay. And the second point, this one is so important. We're gonna show you everything our A VPA customer success can do. And I know a lot of you, and what I want you to do is see what we built because you can build it yourself. If we built it, you can build it. We built this with no engineers and it adds dramatic value to our little tiny team doing eight figures of revenue.
What I think isn't helpful that I see a lot of folks do on social media, and it's fine that they do it, but I think they're missing the point like, oh, well, that only works for Saster. Oh, that only works for a media.
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Chapters
5 chapters
1
What is the AI‑powered VP of Customer Success and why did SaaStr create it?
0:01–7:31
2
How did the team turn a simple sponsor portal into an agentic AI assistant?
7:31–21:13
3
What were the biggest technical challenges when building QB and how were they solved?
21:13–32:42
4
How did the AI VP improve sponsor engagement and reduce manual effort?
32:42–49:15
5
What are the actual cost savings and ROI from using QB?
49:15–1:05:31
Speakers
1 identifiedMore from The Official SaaStr Podcast: SaaS | Founders | Investors
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SaaStr 863: The Enterprise AI Reality Check: From Dashboard Graveyards to 30-Day Migrations with Databricks' Co-Founder and SVP of Field Engineering
SaaStr 853: The Agents #004: Tragedy Apps, Too Many AI SDRs, and Why Your Next Hire Should Report to an Agent
SaaStr 852: The Agents #003, Our Agent Now Runs Campaigns on Weekends, Plus Why We Pay More for Salesforce Than Ever Before
SaaStr 851: The Agents, Episode 002. Managing 20+ AI Agents: Lazy Agents, Stealth Churn & the Death of 60% Solutions